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We have 11 offices across 5 continents and help brands like Netflix, Roadshow Films, Activision – Call Of Duty, Australian Government, TAL Insurance, Chux, Glad and Church & Dwight.
If you’d like to chat about us helping you too, then give us a call on (02) 9046-3700 or drop us an email.

We Are Social’s Wednesday Wrap Up #223

by Liam Cross in Uncategorized

Your BFF, Facebook turned 12!

On the cusp of its terrible teens, Facebook appeared optimistic on Thursday when it celebrated its 12th Birthday. To honour the anniversary, the social network introduced Friends Day videos into all your news feeds. In celebrating the importance of connecting, Facebook used its Friends Graph to calculate the degrees between its 1.6 million members. Turns out we’re much closer than the previously believed, 6 degrees, it could be as little as 3.57 degrees (not as catchy admittedly). This only includes people who have Facebook accounts but currently, 72% of adults do.

Account Switching Now available on Instagram

In a development that will have Community Managers rejoicing, Instagram has confirmed a new feature that allows users to switch between multiple accounts. Multi-account switching will be available as part of Instagram version 7.15 for iOS and Android from this week.

Derek Zoolander, the unsuspecting model Instagram marketer

It makes sense for the innovator behind the duck pout selfie to be a masterful Instagram user, but the model-slashie can add one more slash to his title; Instagram Marketer. Showing us how to use Instagram to its fullest capacity, the Zoolander 2 marketing campaign has managed to use the social network in an organic way to reach thousands of followers. The Instagram campaign has been months in the making, with a feed that is almost indistinguishable from other lo-res celebrity Instagrams.

Kicking off the campaign with a US Vogue cover, featuring none other than Pineapple Cruz, the feed also features; celeb ‘squad’ cameos from the likes of Justin Bieber, Karlie Kloss and Katy Perry;  a model walk off with Cara Delevigne; a Blue Steel Studio app and of course opportune, memetastic content.  Through its timely social content and clever execution, the Zoolander Instagram channel has seen an exponential growth in the last 2 months, now reaching almost 1 million users. Expertly and seamlessly tapping into the industry that its satirising, Zoolander’s social campaign has certainly achieved really, really, ridiculously good looking results.

zoolander selfie vogue

What keeps marketers up at night?

According to research by the Korn Ferry Institute, it’s ‘improving customer experience’ that is top of CMO’s agendas when it comes to marketing objectives. In second place came ‘the ability to prove ROI’, followed by ‘Staying ahead of digital technology’. What do they think about Kanye Vs. Wiz Khalifa? The jury’s still out…

emarketer customer relationship

Facebook makes it easier to post in multiple languages

Facebook is testing a feature for page managers, which makes it easier to post the same post in multiple languages, so users abroad will see your content in their native tongue. It avoids any potentially awkward situations brought about by Facebook’s current translation tool.

Screen Shot 2016-02-08 at 16.25.11

Instagram increases ad length to 60 seconds

Previously capped at 30 seconds, brands will now be able to run 60 seconds video ads on Instagram, making it even more compatible with the needs of advertisers following on from the removal of the ‘everything must be square’ rule. This new developments makes it easier for Instagram to steal ad spend from television and one of the first ads to run is the T-Mobile Super Bowl commercial starring Drake.

WhatsApp celebrates 1 BILLION users *puts little finger to mouth*

WhatsApp has thanked its now 1 billion users for getting them to this massive milestone and using their service for sharing ‘vital information’ among other things. All I can say is: WhatsApp, you’re welcome and thank YOU for helping me spread that #bieberweener pic around my friends so quickly.

Developers claim number of tweets is in serious decline

According to a sampling data from Twitter’s API, the number of tweets by Twitter users has fallen by more than half since a peak in August 2014. A Twitter spokesperson has refuted these claims saying simply: “This data is not correct”. Some theories suggest that Twitter is now filled with people who don’t actually tweet and also that younger users who are constantly messaging their fellow #beliebers and #Directioners etc have now migrated to Snapchat and Instagram.

Screen Shot 2016-02-08 at 16.40.26

A Twitter gif button is being tested

A gif button is reportedly being tested on Twitter.WAS HQ reached out to We Are Social Co-Founder, Robin Grant for comment, who had the following to say:


Mobile game Cookie Jam first to run Snapchat app install ad
Snapchat has impressed advertisers with its BIG numbers (100 million active users, 7 billion video clips watched a day), but at the same time has attracted some criticism for its lack of meaningful data for brands looking to invest. The platform is now taking steps to resolve this. After it was recently revealed that it’s building an API into its platform that will help brands measure and target their campaigns, Snapchat is now launching app-install ads. Last week, iHeartRadio’s Discover channel ran an ad that instructed users to swipe to download SGN’s mobile game Cookie Jam, allowing users to get the game without leaving Snapchat. It’s too early to see the results yet, but no doubt marketers – especially those targeting a younger audience – will be watching closely.

Snapchat ‘Gatorade dunks’ Serena Williams with in new Superbowl campaign

Snapchat was heavily used by brands this year for the first time during the Super Bowl, both pushing out their own content and getting a helping hand from influencers. One of our favourite’s was Gatorades innovative Snapchat filter which allowed users, and Serena Williams, to share in the time honoured tradition of the notorious ‘Gatorade Dunk.’

Screen Shot 2016-02-08 at 17.55.45



We Are Social’s Wednesday Wrap Up #222

by Megan Bowen

Facebook is tweaking its algorithm, again.

Yesterday Facebook announced that it will be updating the News Feed based on feedback from user surveys. The priority is to place posts and updates the user will want to see at the very top of the News Feed, also taking into consideration the likelihood the user engages with the post.

Facebook’s new Like button options are on their way

Ever found yourself commenting on your friend’s post on Facebook with “I wish there was a LOVE button for this”. Well, it appears this option will soon become available now that Facebook’s days of just having one option of ‘Liking’ a status are numbered. Facebook has announced that “in the next few weeks” users in the US will be able to express new ‘Reactions’ including love, haha, wow, sad, and angry.


Snapchat trials longer video ads for brands

A new ad format has been seen running on Snapchat which allows users to swipe up for longer versions of video ads. Previously, most ads have been capped at 10 seconds but brands like Paramount and Universal Pictures have recently shown full length trailers on the platform.


Five ways to win on Instagram this year OR New Years Resolutions you can keep on Instagram

Eat healthier? Go to the gym? Watch less TV? Let’s be real, we were never going to stick to these New Year’s resolutions. However, Social Media Today have provided 5 easy-to-keep resolutions that brands can stick to on Instagram to ensure their content is captivating and optimised for success.

Burberry celebrates Chinese New Year with WeChat gift

Next Monday sees the start of Chinese New Year and to celebrate the occasion Burberry has created an unwrapping experience on WeChat, where users can swipe, tap and shake their phones to reveal digital scarves, trench coats and totes. Friends and family can also send each other traditional red envelopes with the chance of winning a physical one for themselves.

Tune up burberry

Stars strip down for Calvin Klein Instagram campaign

What do you do in your Calvins? Justin Bieber “flaunts” in his, according to his Instagram post used to kick off Calvin Klein’s latest campaign, #mycalvins. Other celebrities partaking in the campaign include Kendrick Lamar (pictured below), Joey Bada$$ and FKA Twigs, showing how you can also be slightly more productive when wearing your underwear.

I reflect in #mycalvins @calvinklein

A photo posted by Kendrick Lamar (@kendricklamar) on

Digital in 2016

by Suzie Shaw in Uncategorized

Today, we’re very excited to share our huge new Digital in 2016 report: We Are Social’s comprehensive study of digital, social and mobile usage around the world.

Last year’s global report has already been read almost 2 million times on SlideShare, but we’ve also had many requests for information on other countries, so this year we’ve decided to produce a report in three distinct parts:

1. Digital in 2016: the main report, which you can read in the SlideShare embed above (or on SlideShare by clicking here), containing all the digital data, social stats and mobile numbers you need to understand the state of digital around the globe, as well as in-depth studies of 30 of the world’s key economies.

2. 2016 Digital Yearbook: an additional document which contains headline digital, social and mobile data and statistics for 232 countries around the world. You can read and download this report for free too – you’ll find it as another SlideShare embed further down in this post, but you can also find it on SlideShare by clicking here.

3. The Executive Summary: this blog post, which presents our analysis of the key trends and context behind the numbers in this year’s report, as well as our forecasts and predictions for the coming twelve months. You can also download the Executive Summary in PDF form by clicking here.

So what does this year’s report reveal? Read on to dig into the details in our Executive Summary, and to get the links to download this year’s two huge reports for free.


The Headlines

We’ve reported impressive growth in most things digital every time that we’ve published this report, but this year we’re seeing even faster growth – a somewhat surprising result considering that global internet penetration is already approaching 50%.

The key statistics for digital, social, and mobile media in 2016 are:

  • 3.42 billion internet users, equaling 46% global penetration;
  • 2.31 billion social media users, delivering 31% global penetration;
  • 3.79 billion unique mobile users, representing 51% global penetration;
  • 1.97 billion mobile social media users, equating to 27% global penetration.

As we mentioned above, it’s the pace of change that really caught our eye this year. It’s worth noting that the jump in internet users may be partly the result of improved reporting, rather than representing absolute growth in user numbers. We’ve also managed to obtain reliable numbers for social media in countries where previously we had no data, but the overall growth story is still highly compelling despite these caveats.

So, just how fast have the numbers been growing since our 2015 global report last January?

  • The number of reported internet users is up by 10%, growing by 332 million;
  • The number of reported social media is up by 10%, an increase of 219 million;
  • Unique mobile users increased by 4% thanks to 141 million new users;
  • Mobile social media users leapt 17%, adding 283 million new users.


We’ve focused on that last data point – i.e. the growth in mobile social users – as the key theme in our reports for the past two years, and it seems clear that it’s the stand-out number again in this year’s report too. However, the story this year is slightly different, and perhaps more significant, as we’ll see a bit later in this document (see the Mobile Social section).

There have been a few drops in the numbers too, though; a number of individual countries have registered lower mobile connections, possibly because of device and connection consolidation as people upgrade to data-connected smartphones that allow them to use mobile messaging, thus freeing them from the need to operate multiple mobile subscriptions in order to benefit from cheaper intra-network calls and SMSs.

A few countries have also registered falls in Facebook usage, especially in Africa. Notable drops include the Central African Republic, where Facebook monthly active users are down 30% year-on-year, Western Sahara (down 24%), and Zimbabwe (down 16%). Outside of Africa, Monaco’s active Facebook user base is down 15%, whilst Serbia lost 10% of its Facebook audience since last year’s report.

Share of Digital by Region

Internet Use
We’ve spent a lot of time over the past few years looking for reliable internet user data, but we still haven’t found a single source of free data that meets all our expectations in terms of accuracy and recency. As a result, we’ve opted to ‘manually select’ data from across our more trusted sources for this year’s headline internet user figure, but we’ve also included three different estimates for the 30 countries we feature in the main report, to allow you to make your own informed choices.

Internet Penetration by Region

It’s also worth noting that some countries still report lower internet user figures than social media user figures (see Note 1 at the end of this document for more context on this). In some instances, notably for countries where no internet user figures are available, we’ve opted to use active Facebook account numbers as a reliable proxy for internet users, but for those countries in our Key 30 Economies (as featured in our Digital in 2016 report) where we make more than one source of internet user data available, we’ve opted to leave the lower internet numbers as-is, to allow you to make your own choice as to which numbers are most reliable and representative.

The changes to our data sources for these headline figures may be one of the reasons why the number of internet users has gone up so much this year, but we’ve also noticed that our two main data providers – InternetWorldStats and the ITU – have both made significant updates to their databases in the past 12 months, resulting in much more recent data, which we believe is the main driver behind this.

As we see every year, the evolution of internet use is not evenly distributed around the world. The pace of change is greatest in the Middle East, where the number of reported internet users grew a whopping 17%, up more than 21 million users in just twelve months.

Digital in the Middle East

Meanwhile, perhaps unsurprisingly, APAC registered the largest absolute growth in internet user numbers – up nearly 200 million users – which translates to an impressive 12% year-on-year growth. At that pace, APAC saw half a million people use the internet for the first time every single day in the past twelve months – that’s six new users every second.

In terms of individual country rankings, Iceland comes in first place for countries with populations of 50,000 people or more, registering 98% penetration. Bermuda and Norway are close behind, with 97% and 96% penetration respectively.

At the other end of the scale, North Korea suffers from the lowest internet penetration worldwide, with barely 7,000 people reported to be able to access the internet. However, given that there is no internet service provider in North Korea, our understanding is that this internet user figure is derived from the number of Facebook users accessing the platform from North Korea, almost all of whom will be foreign nationals accessing via mobile devices.

Many countries in Africa still suffer from woeful internet access rates too, with Niger and Chad coming in second- and third-to-last places with just 2% and 2.5% penetration respectively.

Global Internet User Ranking

Amongst our ‘Key 30’ economies (i.e. those featured in-depth in our Digital in 2016 report), the United Arab Emirates comes in top at 96%, followed by the United Kingdom (92%) and Canada (91%). India and Indonesia sit at the lower end of the scale with 28% and 34% internet penetration respectively, but they’re the only 2 countries in the Key 30 that fall below the global average of 46%.

Internet penetration by country

Amongst our Key 30 economies, Brazilians and Filipinos spend the most time using the internet, clocking in at an impressive average of 5.2 hours per day. Together with Thais, the Brazilians also top the list for the amount of time spent using mobile internet, registering an average of 3.9 hours per day.

Time Spent on the Internet by Country

As we’ve seen for the past few years, and perhaps counter-intuitively, the Japanese and South Koreans spend the least amount of time on the internet each day compared to the rest of the Key 30, at just 2.9 and 3.1 hours respectively.

Meanwhile, mobile’s share of global web traffic continues to grow, with StatCounter reporting that mobile phones now account for 39% of all web pages served to web browsers.

Share of web traffic by device

However, we also noticed an interesting shift back to desktop and laptop use amongst a number of individual countries this year. These stats are based on web pages served to web browsers, so there may be a variety of reasons for this drop, including increased use of apps instead of web browsers on mobile phones, or an increase in more ‘complex’ web surfing activities (e.g. e-commerce).

Nigeria tops the list of Key 30 economies when it comes to mobile’s share of web traffic, with more than 80% of all web pages served in Africa’s most populous nation going to mobile phones. At the other end of the scale, just 12% of Russia’s web traffic goes to mobile phones – more than three times lower than the global average.

Mobile's Share of Web Traffic

Internet connection speeds continue to improve too, although the pace of change is still painfully slow in many developing nations. Once again, South Korea claimed top spot in Akamai’s rankings for the world’s fastest average speeds for fixed internet connections, registering an impressive 20.5Mbps – a full 33% faster than second-place Hong Kong.  Egypt, Nigeria, India and the Philippines all struggle at the other end of the scale though, each with an average connection speed below 3Mbps.

Average Internet Connection Speeds

Perhaps in part thanks to these improving speeds, E-commerce use has also surged in the past twelve months, with GlobalWebIndex data indicating that at least 25% of the national populations of all of our Key 30 economies except India made an online purchase in the past month. The UK tops the list, with more than three-quarters of the country’s population making at least one purchase on the internet last month.

E-commerce Use by Country

Social Media Use

Nearly one-third of the world’s population now uses social media, with the number of reported users around the world jumping an impressive 10% in the past twelve months (see Note 2 below for more information on how we calculate these numbers).

Global Social Media Use

North America sees the highest levels of penetration at 59%, whilst more than half of the total population of South America uses Facebook each month. What makes this figure even more impressive is that our penetration figures include people below the age of 13, who are too young to use Facebook.

Despite some modest gains this year, Central and South Asia still suffer from low social media usage, at 6% and 11% respectively.

Social Media Penetration by Region

When it comes to individual countries, Taiwan achieves this year’s ‘most social’ award, with 77% of the total population using Facebook in the past 30 days. South Korea comes in at number two, with 38.4 million of its total 50.4 million population using KakaoTalk each month.

Social Media Country Ranking

At the low end of the scale, North Korea comes in last place again, with just 6,800 users out of a total population of more than 25 million. However, this is probably unsurprising given that there are no internet services providers in the reclusive North-Asian state. Turkmenistan comes in second-to-last place, registering just 0.2% for social media use.

Filipinos spend the most time on social media out of our Key 30 economies, clocking in more than 3.5 hours per day. At the other end of the scale, the Japanese spend an average of less than 20 minutes per day on social media.

Time Spent on Social Media

Facebook continues to dominate the global social platform rankings with more than 1.5 billion active accounts, but one of the company’s other offerings, WhatsApp, grew a staggering 50% in the past year, and we fully expect to see the world’s most popular messenger platform pass the 1 billion users mark sometime in the next few weeks. Indeed, data from GlobalWebIndex suggest that WhatsApp is already ahead of Facebook in a number of markets, and trends suggest this will occur on a more frequent basis through 2016.

Meanwhile, the company’s other chat platform – Facebook Messenger – continues to grow too, with the team announcing that the app had surpassed 800 million active users just a few days ago, so we’re likely to see a more diverse social landscape in the coming months as people’s habits broaden beyond the Facebook heartland.

Social Media Platform Ranking

It’s not all just about Facebook though. China’s social world continues its love affair with Tencent, with the company’s QQ messenger platform growing slightly to register 860 million active accounts last quarter. However, our understanding is that many people continue to operate two or more QQ accounts, so these numbers cannot be used to represent social media penetration.

However, the good news for Tencent is that two of its other platforms, QZone and WeChat, continue to grow too; both platforms reported roughly 650 million monthly active users each in the past quarter. WeChat (or Weixin) will likely overtake QZone this quarter too, so keep an eye open for Tencent’s next round of results in February.

Outside of China, Facebook’s offerings dominate all except a few countries; VKontakte is still top in Russia and a few of its neighbours, although our understanding is that mobile messenger apps are vying for the top spot outside of the Russian platform’s homeland.

LINE’s popular messenger platform dominates in Japan, achieving roughly 42% national penetration, whilst KakaoTalk dominates in South Korea with a whopping 76% penetration.

Taking a more global perspective, this year’s other break-out social growth stories came from Tumblr and Instagram. Our understanding is that many of these additional Tumblr users may be ‘passive consumers’ rather than regularly active posters, but Instagram’s 400 million monthly active users present a compelling case for such a simple, focused platform.

Social Media Penetration by Country

We’ve also managed to uncover reliable social media usage stats for a number of countries that have previously been ‘blanks’ in our dataset. Facebook still doesn’t report figures for Iran, but our understanding is that Telegram now tops the social platform rankings in the country, with research from Niki Aghaei indicating that the popular messenger app now has 15 million active users in the country. Niki also reports that Instagram is hugely popular in Iran, so there’s good news for Facebook Inc. too. If you’re looking for more great insights on social and digital Iran, you might want to follow Niki on Twitter: @nikiness.

We also found some interesting research from BBG that suggests Facebook already has a strong presence in Cuba, despite being officially ‘blocked’ in the country. However, with the thawing of relations between the US and Cuba in recent months, we’re hopeful that people in Cuba will soon enjoy unrestricted access to all forms of social media, and we’re looking forward to reporting a full set of numbers in next year’s report.

This means that we’re only missing social user data for three countries around the world: Syria, Sudan, and Western Sahara. If you have any recent, reliable data for social media users in these countries, please let us know on Twitter (@wearesocial), or send us an email.

And if you’d like to know exactly how social usage plays out in the 229 counties around the world for which we have data, you’ll find all the headline numbers in this year’s companion report – We Are Social’s 2016 Digital Yearbook – which we’ve embedded below (see the Individual Country Data section). You can also read the Yearbook on SlideShare here. 

Mobile Social Media Use
Given KakaoTalk’s dominance in South Korea, it’s perhaps unsurprising that the country tops the global rankings for mobile social media usage. Qatar comes in at second place, with two-thirds of the nation’s population using social media via mobile devices every month.

Mobile Social Media Country Ranking

More than a quarter of the world’s mobile social media users live in one region: East Asia. This is partly thanks to the sheer size of China’s population, but it’s also partly due to the peculiarities of infrastructure in Asia-Pacific. Mobile social media is dominant in Southeast Asia too; Indonesia, Malaysia, the Philippines, Thailand and Vietnam are all ‘mobile first’ nations when it comes to internet and social media access.

Mobile Social Media Use by Region

85% of Facebook’s audience now connects via mobile phones, with 83% accessing via smartphones, and 2% via feature phones. This represents a significant change from just 9 months ago, when just 69% accessed through smartphones, and 26% used Facebook from a feature phone. Globally, just over half of all Facebook users are ‘mobile only’, meaning they never use a computer to access the platform.

Facebook Use By Device Type

Although mobile social media usage and growth has been a key story in our reports for the past few years, our sense is that things have changed in a more profound way this year. Together with factors such as adoption of smartphones and improved mobile broadband connectivity (see below), it’s clear that mobile phones are now most people’s ‘primary’ day-to-day device. Mobile may still not beat desktop and laptop computers when it comes to traffic served to web browsers, but that data is often skewed by ‘heavy’ users, and it doesn’t factor data connectivity via mobile apps.

As a result, for the majority of individuals around the globe, a mobile phone is now the main way they access connected services, including the internet. This has been something we’ve been anticipating for a while, but this shouldn’t alter the fact that this is a fundamental shift in the way people access and consume information and content.

With specific reference to mobile social media usage, the shift towards mobile messengers will have the most profound implications for marketers. Perhaps with the exception of WeChat, platforms such as WhatsApp, LINE, KakaoTalk and Facebook Messenger are largely ‘private’ experiences, with little (if any) information visible to strangers.

These changes are already having an effect on other platforms too; we’re seeing an increased number of ‘private’ accounts on Instagram – especially amongst Millennial users – and people are sharing fewer ‘personal’ stories on public channels like Facebook and Twitter too.

This evolution in user behaviour requires a fundamental change of mindset for marketers too. In this new social reality, we’ll need to rethink the ways we go about connecting with our audience, especially as those people spend less time in public channels and more time in one-to-one environments like chat apps.

Importantly, however, this doesn’t mean that we should give up on ‘conversation’ in favour of using social channels as a delivery mechanism for more passive content.

Whilst such ‘snackable content’ will continue to be a valuable component of brands’ social mix, people still trust personal recommendations (i.e. conversations about brands) more than any other source of discovery, so marketers must now focus their efforts on finding ways to inspire social conversations in these more private channels.

We’ve already started exploring this topic with a number of our clients, and you can read some of our tips and recommendations in Social Mix, our recent guide to using every element of the marketing mix to inspire social media conversations about your brand.

However, we anticipate that the need for this kind of holistic ‘social thinking’ will accelerate dramatically in the coming months, so keep an eye on our blog atwearesocial.com/uk for more tips, case studies, and inspiration to help you make sense of these new social media behaviours and environments.

Mobile Use

Mobile Users & Mobile Connections

We’re delighted to be able to report data for unique mobile users for the Key 30 economies this year, in addition to the mobile connections data we’ve reported in previous years. Spain (87%), Singapore (85%) and Japan (84%) top the unique mobile user rankings amongst our Key 30, but only 8 of the countries in this year’s study register mobile phone penetration below 67%, once again highlighting how quickly mobile phones have become central to most people’s lives.

Unique Mobile Users by Country

According to data from GSMA Intelligence, more than half the world now has a mobile phone, but the number of active mobile connections is almost double that of unique users. This may be for a variety of reasons including M2M (machine-to-machine) connections, and not just down to people maintaining more than one active mobile subscription.

Countries in Eastern Europe record the highest ratio of mobile connections to national population (139%), with only South Asia (77%), Africa (82%) and Central America (88%) registering ratios below 100%.

Mobile Connections vs Regional Populations

On an individual country basis, Macau tops the list with a staggering 313% ratio of connections to total population. At the other end of the scale, the number of mobile connections in Micronesia equates to barely 4% of the country’s population.

Mobile Country Ranking

Phones aren’t just about voice connectivity though. Mobile devices are now the most important device for many people around the world, allowing us access to a wealth of information and entertainment, wherever and whenever we want it. As a result, mobile’s share of internet traffic continues to grow steadily around the world.

Mobile's Share of Global Web Traffic

This increased share has resulted in an acceleration of our mobile data consumption too, with Ericsson reporting that the average smartphone user now uses roughly 1.4Gb of data every month. Added together, the world’s mobile connections now generate more than 4.5 exabytes of data every month – that’s 4.5 billion gigabytes of data, or more than 1,700 gigabytes every second.

Mobile Data Consumption

We’re doing more on our phones too; as you’ll see in the individual country sections in the full report, more and more people are watching videos on their phones, chatting to friends via messenger apps, and even managing their finances using mobile banking services.

Perhaps the most important data point for marketers, however, is the usage of M-commerce, which has surged more than 50% in our Key 30 economies in the past twelve months.

Amongst our these countries, South Korea tops the list, with GlobalWebIndexreporting that 43% of the country’s residents bought something online via their mobile phone in the past month.

M-Commerce Users by Country

M-commerce is also huge in China: on Singles Day in November 2015, e-commerce giant Taobao reported that a staggering 69% of its total US$14.3bn transactions on the day – almost US$10Bn – came from mobile devices. To put that in perspective, that’s more than double the value of online sales in the USA on Black Friday, both in terms of absolute dollar value, as well as mobile’s share of the total spend.

Much of this increase in usage is likely being fuelled by improved access to mobile broadband connections, which have also surged in the past twelve months. If we compare broadband connections to total national population, Macau leads the global rankings at 308%, with Kuwait coming in second place. However, the future isn’t evenly distributed when it comes to fast mobile access; Central African Republic, Guinea, Niger and Tonga all register ratios of just 1%, and none of the bottom ten countries exceeds 5%.

Broadband Country Rankings

However, the good news is that the global average for mobile broadband connectivity has doubled in the past year, from 23% this time last year, to 46% this year.

Broadband Connectivity by Country

Individual Country Data

In addition to the figures we shared last year, we’ve added a number of new data points and comparisons to this year’s analysis of the Key 30 economies. One of the highlights for us is the breakdown of national Facebook audiences by gender and age group, which we’re sharing for every country except China, where the user base is too focused to be representative.

facebook age gallery

We’ve also included ownership data for a range of digital devices, thanks to a great new Consumer Barometer study from Google and its partners. These new infographics offer insights into the level of usage of a range of important connected tools, including smartphones, computers, and even wearables. Note that the percentages shown on these charts are for adult populations only, and not the total populations that we’ve used for all other data points.

device ownership

GlobalWebIndex have been kind enough to share their valuable data on social media usage by platform for most of our 30 Key economies too – this is always a valuable chart, and is well worth spending a bit of time interrogating (there were plenty of surprises in there even for us!)

social ranking

You’ll find 15 individual infographics for most of the Key 30 economies, although we didn’t manage to collect the full set of data for Egypt or Nigeria. As a taster, here’s a gallery of all the slides in the UK country section:

UK gallery

What’s more, as we noted in the introduction to this Executive Summary, we’re also delighted to be able to offer headline data for 232 countries around the world this year – you’ll find them all in the 2016 Digital Yearbook report, which you can read in the SlideShare embed below, or by downloading the full document by clicking here.

Conclusions and Forecasts
So, what does this huge wealth of data tell us? We’ve got three key take-aways, together with a few related forecasts:

  1. Mobile is dramatically changing everything: mobile phones aren’t just a more convenient way to access the internet; they’re changing people’s fundamental connected behaviour, whether it’s shifting our social media habits to a more one-to-one, private conversation context, to accessing M-commerce whilst we’re at physical world stores, to paying for things directly in those physical stores and on public transport using mobile wallet.So, if you’re still wondering about how to optimise your website for mobile, you’re being left far behind; success tomorrow won’t just be about a mobile web presence, but about optimising your entire organisation for a mobile-centric world.
  1. Connectivity is becoming the norm: more than half of the world’s adult population now uses the internet, and well over one-third of the adult population uses social media at least once a month. Our study of the Key 30 economies – which account for 70% of the world’s population – shows that nearly three-quarters of internet users access the net every single day, and this is still increasing at an impressive rate.People now expect everything to be connected, from their real-time public transport schedule, to the voting system, to real-time stock availability in physical world stores. The internet is no longer just an information portal; it’s the ‘electricity’ of modern society and commerce connecting us to the people and things we care about most. As a result, businesses and brands need to explore how connectivity can improve every element of their business, not just their advertising.
  1. For most people, social is (once again) about conversations: for a few years – namely 2007 to 2014 – social media was largely about sharing our lives publicly with the world. That behaviour still exists, but we’re becoming more selective about what we share, and whom we share it with. For everyone except marketers, social media is quickly returning to what ‘social’ has always been for human beings: connecting on a personal basis with the people we care about most. Many of those people will be people that work for organisations we care about too though, so social’s role in marketing definitely isn’t going away.Indeed, social’s role can now evolve into more value-added experiences, providing the one-to-one meaning that social has always promised, but that marketers have shunned in favour of more flashy, advertising-led ‘public social’ activities. For organisations and brands to succeed in this more personal environment, marketers will need to get better at listening to people and understanding what they want, and not simply using social media as a way to say what we want to say in new ways. The clue is in the name: it’s called social media, not ego media. Let’s make 2016 the year we become truly social brands, and not just brands that interrupt people where they’re socialising with each other.

So there you have it: all the highlights of the digital world in 2016. Don’t forget that there’s a huge amount more information in our actual reports:

Digital in 2016

2016 Digital Yearbook

Here’s to another great year of growth and success!

We’d like to thank a number of people and organisations who helped make this year’s reports possible:

  • Jason Mander and the entire GlobalWebIndex team for their incredible generosity in providing so much of their valuable data and support;
  • Matt Ablott and the GSMA Intelligence team for providing us with mobile connections data for almost every country on the planet;
  • ITU and InternetWorldStats for collating and publishing internet user data for almost every one of the world’s nations;
  • Facebook for making their active user data available for all except 5 of the world’s countries (we’d be so pleased if we could get the data for Cuba, Iran, Syria, Sudan, and Western Sahara next year!)
  • Google Consumer Barometer for publishing such a comprehensive and in-depth study of the world’s connected populations;
  • The StatCounter team for making their web traffic data available to the world;
  • The Ericsson Mobility team for their hugely valuable, quarterly Mobility Reports;
  • Akamai for publishing their State of the Internet Report each quarter
  • eMarketer for collecting and publishing a wide variety of data on internet, social and mobile usage;
  • All of the government agencies and national industry bodies who publish information about their nation’s connected behaviours.

Note 1: For those who are curious, the discrepancy between internet and social media user figures usually arises because of the difficulties in measuring unique internet users in real-time; in developing nations, many people still access the internet from shared devices, making it particularly difficult to know exactly how many people use the internet. However, commercial opportunities and the need to set up individual accounts make it easier for social media platforms to understand how many people use their services. Social media number also benefit from ‘single source’ information, whereas a variety of service providers may be responsible for delivering internet access in an given country, resulting in dispersed or overlapping data.

Note 2: To determine the number of social media users in any given country, we identify the total number of monthly active user accounts on the most active social platform in each country (with the exception of China, where we use QZone, the second most-active platform, due to our concerns over the widespread use of multiple accounts by single individuals on the country’s top platform, QQ). Whilst this approach may ‘double-count’ people who maintain more than one active account on the top platform, we’re confident that this over-counting will be balanced out by those social media users who do not use the country’s top platform (for example, senior executives may use LinkedIn on a monthly basis, but not use Facebook at all).



We Are Social’s Wednesday Wrap Up #221

by Cristina Forlani

Tourism Australia’s VR experience DOESN’T include Chris Hemsworth

Yes, this is sad news. But the campaign itself is still great. Tourism Australia has just launched their new campaign embracing the latest in virtual reality and 360-degree mobile technology. 17 video content pieces focusing on Australia’s aquatic and coastal experiences have been created in an attempt to attract international visitors to Australia. Check them out on YouTube: click on the video and drag it around to see all the different viewpoints.

Alongside VR, the campaign also includes a TV spot with Aussie actor and TA ambassador Chris Hemsworth launched yesterday in New York (and shared more than 35,000 times on Facebook only in less than 24 hours), a refresh of the brand’s print and digital assets, a 116 page supplement with publication Australian Traveller, social media, and a heap of user-generated content.


Nike targets millennial women in new YouTube series

As part of the wider ‘Better for it‘ campaign, Nike has just announced an original YouTube series designed to appeal to young female consumers, tapping into the twin trends of fitness selfies, and engaging with YouTube celebs. The eight-episode series called Margot vs Lily  will follow Lily, the fitness-obsessed YouTube celebrity, and her “exercise allergic” sister, Margot. Does it resonate with you too? The series will air on Nike Women’s YouTube channel weekly from the beginning of February, with Nike+ members given early access to the shows. Watch the trailer:


A Real Talk with Barbie

Model and social influencer Barbie Ferreira has teamed up with American Eagle‘s lingerie line Aerie for their Photoshop-free campaign #AerieREAL, in the new YouTube video “Real Talk With Barbie”. All of the images have celebrated women with varying physiques, without any digital manipulation, since the campaign debuted. Last year, Emma Roberts starred in the ads. “Not being retouched in the images is something that’s very important to me,” Ferreira says in the short video. “People knowing that that’s what I look like without anyone’s perception of what my body needs to look like.” Lots of support has been shared on social media, and according to Business Insider, the #aerieREAL campaign has helped the retailer’s recent quarter sales jump 21%.

Facebook launches Sports Stadium

Facebook has launched a new feature similar to Twitter Moments but purely for sports. Users will be able to find out the latest on their favourite game simply by searching for it within the app. They’ll see a live feed from that game, what friends are saying about the match, along with stats and commentary from experts. It’s centred around the NFL right now and only available in the U.S but I’m sure they’ll be covering the fly fishing championships soon.


New Snapchat features uncovered within current app’s code

Some very clever code crackers have spotted new features within Snapchat’s current app code which may indicate that it’s planning to roll out audio/video calling and stickers, which would make it more of a competitor to the likes of Facebook Messenger and WhatsApp.

Pinterest to start video advertising

Pinterest has announced its intention to branch out into video advertising to bring it in line with the likes of Twitter and Facebook. The strategy at this stage is to get users used to seeing video on Pinterest organically so the behaviour is formed and then to monetise it by promoting content which Pinterest is most associated with e.g. ‘how-to create 57 different styles of hat with just one shoebox’ etc.

Barneys publishes Instagram lookbook for Paris Fashion Week

As part of Paris Men’s Fashion Week, Barneys New York partnered with artist Doug Abraham and published “Seeing Stars”, which is an Instagram-only look book that gave users a unique opportunity to shop a Givenchy menswear collection. A slight departure from the usual Barneys Instagram content, which mainly consists of quite tame product shots, the collection shows a series of male models bound with tape and rope looking a bit sad but also confusingly sexy.

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Why brands should hold social to a higher standard

by Suzie Shaw in Thought Leadership

Admap recently published this article by our Global Research & Insight Director Jamie Robinson and our Chief Strategy Officer Mobbie Nazir, explaining what brands and agencies should be doing to measure the effectiveness of their social media strategies. They’ve been kind enough to let us reproduce it below.

There’s no disputing the fact that investment in digital and social media is increasing; it’s becoming a more and more significant part of a brand’s marketing mix. However, brands still have a tendency to measure success on social metrics such as likes and shares. If social is ever going to really complete with its traditional counterparts when it comes to ROI, marketers need to get smarter when it comes to social measurement – and quickly.

Why brands should hold social to a higher standard
Over 32 million. That’s the number of search results in Google if you search for that infamous term, “social media ROI”. And the reality is that a lot of what you find out there written about the topic is confused. We seem to be stuck in a cycle of wanting more accountability for social media, not knowing where to find this accountability, and mistrust of anyone who says they have any answers.

So why are we here?

Well, let’s face it, as an industry we’re really not helping ourselves. First, we have the social media technology vendors promising one-stop-shop solutions. While many of these tools are extremely valuable to track activity, rarely do they go deep enough to measure the true impact of social activity.

Then we have the agencies that promise business-changing campaigns but yet don’t have the expertise to measure beyond simple metrics. And finally, the brands. Yes, brands play a key role here too. It’s fine to ask for more accountability from social media but too few brands are able to clearly articulate clear goals and objectives for their social media activity.

Perhaps it’s time we collectively face up to our responsibilities. The reality is that understanding and leveraging social behaviour can have a huge impact on a brand’s success. Just look at campaigns such as Always “Like a Girl” or Coca-Cola “Share a Coke” for evidence of this.

Social has evolved from understanding and being the first to execute against platform insights to understanding people and their longer term social motivations and drivers. It’s through understanding these drivers and putting social insight at the heart of your campaigns that social thinking has the potential to drive the greatest impact. So the question now should be not how is my social media performing, but what impact has social insight had on my overall brand or campaign performance? Measurement methodologies need to evolve in line with this new approach to social.

Everything has to start with clear objectives. Without clear objectives you’ll not only have a suboptimal strategies and campaigns but lets be honest, it’s impossible to measure the effectiveness of something if the objectives have not been defined.

And by objectives, we don’t mean “drive engagement on Facebook”. At We Are Social, we believe that great ideas that come from social insight, that truly leverage social behaviours and social technology have the power to deliver real business results – we call this social thinking. And we always aim for one or more of a range of communication, behavioral, attitudinal or business effects. Simply put, we should be aiming to shift behaviour on or offline.

So, with clear business objectives in mind the next step is to identify the most appropriate measurement methodologies available. The key here is to not be limited by social and digital measurement.

The IPA recently published a very complete guide called the “Expert guide to measuring not counting” which details the wide range of marketing measurement approaches, ranging from measuring digital attribution to closed-loop ROI measurement. We’re not going to go into this level of detail in this article but we very much see eye to eye to the approaches laid out that document and recommend it to any measurement practitioner.

Our agency approach has been to identify the most robust measurement methodologies and categorise them into three areas; Social Analytics, Brand Health and Commercial Impact. Social Analytics includes measurement such as content reach and frequency, Brand Health includes methodologies such as campaign brand effect and Commercial Impact covers areas such as attribution modeling or closed-loop ROI analysis.

We’ve then linked different measurement methodologies with different objectives to help all our teams understand which measurement is most appropriate. So for example, content reach and frequency might be a proxy for a series of communication objectives whereas brand equity trackers might be best used to measure shifts in consumer attitudes.

It’s important to highlight that we’re not necessarily trying to reinvent the wheel. A large number of these measurement approaches are relatively well established effectiveness measurement tools adapted to the social or digital context. For example, a Facebook Campaign Brand Effect study that we might run in partnership with Nielsen is essentially the tried and tested test/control brand survey methodology.

Having said this there is still room for innovation in measurement approaches. For example, we’ve been running what we call Community Brand Effect measurement for a number of clients. This uses a test/control brand survey methodology targeting (via paid media) both followers and non-followers of a brand’s social media community, to measure and compare shifts in brand attitudinal statements and affinities. An early prototype of that methodology was shared in the August 2013 AdMap and was used to place a value of a fan of Bulmers on Facebook.

For another client, we developed a proprietary way of measuring social conversation associated with their brand objectives, incorporating both text and the use of specific emojis.

With clear objectives and having identified the most appropriate measurement approach we built this into a robust measurement framework – mapping out KPIs, Metrics, Targets, Reporting formats and feedback loops. This forms an integral part of the strategy we develop for our clients and isn’t simply a single line of “reporting” added to a client’s retainer budget.

A few examples:

We were tasked with driving meaningful interest in the new Jaguar XE from social.We needed to provide Jaguar with the details of those interested in the car, and crucially, we needed to ensure these people were in the market to buy one. Our objective was therefore volume of qualified leads and we set KPIs around cost per lead vs. historical email campaigns.

We set-up a Facebook ad campaign using Partner Category targeting to ensure quality. Facebook’s partners include Acxiom and Datalogic; they aggregate consumer data and allow us to target groups of people based on online and offline spending habits, household income and attitudes.

Working with Jaguar and Facebook we ensured that all ads were tagged and tracked correctly to measure volume of social referrals. This enabled us to compare this social campaign with previous campaigns run at Jaguar.

The results set a precedent for the industry and the campaign has been featured as one of Facebook’s ‘success stories’. Key highlights were a 2.1x uplift in lead volume during the campaign and over 70% lower cost per lead compared to email campaigns.



While not necessarily groundbreaking measurement innovation, it shows the impact of having clear objectives and sound measurement. Reporting on 70% lower cost per lead vs. X or Y engagement rate certainly speaks more clearly to C-level executives.

For another client, we worked on more robust Instagram measurement. We had beta access to Instagram’s Analytics suite and we worked with a partner measurement agency to run Campaign Brand Effect studies.

For a set period of time in-app brand surveys were shown to matching panels of people that had and had not been exposed to the brand’s image ads. This enabled us to track shifts in brand recall and brand attributes – such as 14pp increase in ad recall and 2pp increase in purchase intent.

While those metrics alone helped us better measure the effectiveness of our activity we then compared each image’s brand metric results with data from Instagram Analytics. Top line findings showed that the standard engagement rate did not necessarily correlate with the brand objectives. Instead, dwell time (only available in Instagram Analytics) was a much better proxy for brand impact. Therefore, until new results come in we’ll be looking to optimise our content along these deeper metrics instead of Engagement rate.

And finally, for one of Barilla’s brands in Italy we’ve been measuring all major campaigns not only via Campaign Brand Effect studies but also via Nielsen’s shopper panel to measure trends in in-store purchase after being exposed to our social campaign.

When considering these more robust measurement methodologies there’s often the comment about cost. Yes, outside of a major media deal with a social media platform measurement products like Campaign Brand Effect, Closed Loop ROI or mix media modeling requires investment.

But then again, if we’re to hold social thinking to the same standards as other marketing approaches we mustn’t see this as a barrier. From what we’re seeing, applying social thinking to communications problems achieves tangible business results – and robust measurement frameworks help prove this.