Hello, we are social. We’re a global conversation agency with offices in Sydney, New York, London, Paris, Milan, Munich, Singapore & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.

We’re already helping Optus, eBay, Kia Automotive, Nivea, Expedia, Sony, Roadshow Films, Seven Network, Open Universities Australia & Adidas.

If you’d like to chat about us helping you too, then give us a call on (02) 9046-3700 or drop us an email.

Tuesday Tune-Up #170

by Amaury Tréguer in News

#Sydneysiege & #illridewithyou counted 1.1 million mentions globally

Yesterday was definitely a dark day for Australians and Sydneysiders. An armed gunman entered the Lindt Chocolat Café in Martin Place and took hostage a group of twenty people for over 16 hours. The siege ended last night at 2am when police stormed the café to rescue the hostages. Three people lost their lives, including the gunman.

During the siege, two main hashtags were used. #Sydneysiege monitored all the movements and showed support to the victims – it was mentioned more than 712,500 times globally. The other hashtag #illridewithyou appeared yesterday afternoon, as a compassionate show of support for Muslims fearing racist backlash when commuting. The hashtag has since been mentioned more than 375,500 times.

Below is a list of the most retweeted tweets including one or two of these hasthags:

 

 

Our thoughts are with the families and friends of the two innocent hostages who lost their lives as well as all the other victims who were held hostage.

Facebook installs CTA page buttons Facebook has added several call-to-action buttons for page owners: book now, contact us, use app, play game, shop now, sign up and watch video. Dollar Shave Club, which has been using the functionality in beta, has said that it saw a 2.5x higher conversion rate in a three-week test, and that’s in a cutthroat market. You know, because they make razors.

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Facebook updates publishing and insights tools Facebook has added a set of new publishing tools and insights. The first is ‘interest targeting’, which allows pages to target content to subsets of fans who also ‘like’ other pages. Secondly, ‘post end date’ allows page owners to set a point when time-sensitive posts will disappear and, finally, there’s ‘smart publishing’, which means that popular links to your website will automatically show up in your fans’ News Feeds. For insights, the network has added URL-level reporting that shows when pages/influencers share a post and fixed a bug that was undercounting iOS traffic. Phew. That’s a lot of updates. Facebook updates search tools Facebook has made a couple of announcements about search. First of all, it’s updated Graph Search to make it easier to find specific posts; users can search, for example, the name of a friend and ‘wedding’ to see photos from the event.

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Secondly, the network announced that it’s dropped Bing as its primary search partner, ahead of plans for a rumoured new search tool. Facebook is currently not showing web results at all, using its search tool to focus on locating content from within the network.

Zuckerberg appears in live Q&A Mark Zuckerberg hosted a live Q&A last week, in which he answered questions about his plans for Facebook. The CEO discussed his reasons for opposing a ‘dislike’ button, plans to explore ways to express diverse emotions and the value of connecting with people on social media, amongst other things. If you want to find out his views on privacy, use of real names and pizza toppings, you can read the full transcript here.

Instagram and Twitter discuss the future Instagram announced last week that it has overtaken Twitter in terms of users – 300 million to its rival’s 284 million. It has also mentioned plans to bring in verified accounts and purge fakes, in line with an interview given by CEO Kevin Systrom in Adweek, where he discussed the platform’s future. Particularly notable were his ideas to bring Instagram to ‘everyone with a phone’ and explore ‘new areas of communication’, like Hyperlapse. Twitter’s response? Well, co-founder Ev Williams ‘doesn’t give a shit’ about who has more users. So there you go. He’d prefer we look at Twitter as its own product and discuss its impact on the world, arguing that Twitter is what they wanted it to be when they set out.

Twitter upgrades Tailored Audiences Twitter launched its Tailored Audiences product back in 2013. Don’t worry, we’re not just reporting that now. The platform has just updated the feature to include data from mobile apps, meaning that advertisers can target ads within Twitter based on data from other mobile apps. Smashing.

LinkedIn redesigns homepage LinkedIn has changed its homepage layout, placing analytics and News Feed at the front and centre. Don’t worry if you haven’t got it yet, it’s being rolled out globally as we speak. Or rather, as I type and you read. Hi.

LinkedIn new layout

Ronald McDonald goes skydiving Big news, clown haters! Someone just got Ronald McDonald to jump out of a plane. Don’t worry, human lovers! It’s all part of a marketing stunt for McDonald’s, which posted the video on its Instagram page.

evian and We Are Social create outfit grids evian and We Are Social have worked together to promote the design of the new ‘Kenzo’ bottle, by posting ‘outfit grids’ across social media. You can see one of the rather satisfying tessellations below. evianOutfitGrid-20141210095557889

Auto Trader makes cars out of Lego Would you like your car to be made of Lego? Sorry, a model of your car. If so, get over to Facebook, Instagram or Twitter and post a picture using #DrivenByMe to enter the latest Auto Trader competition.

We Are Social creates #SecretSantaSacrifice for Age UK We Are Social has designed #SecretSantaSacrifice on behalf of Age UK, which asks people to replace the novelty office gift with a £5 donation to keep the elderly warm at Christmas. We Are Social’s own Charlie Cottrell discussed the campaign in the Drum:

No-one actually likes doing the office Secret Santa – it’s a mandated waste of £5 on novelty items that goes in the bin five minutes later. There are much better causes we could be spending our money on, one of which is making sure older people are warm this Christmas. Age UK is brilliantly set up to reach the most vulnerable people, and we hope that any support we can offer them will make a real difference to older people during the winter.

Boots bring #SpecialBecause to the physical universe High street pharmacist Boots has been encouraging social media users to nominate people who are special to them using the hashtag #SpecialBecause. It’s since taken to visiting these people in the real, non-online world and is sharing a set of 60-second videos.

Twitter goes loopy for breakfast cereal French Toast Crunch has returned! I’d actually never heard of it, because my parents wouldn’t let me have sugary cereal as a child, but then this isn’t all about me so maybe it’s time to move on. Twitter users had been campaigning for yonks, and have since taken to the network to say thanks… and ask for some other comebacks.

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Tuesday Tune-Up #169

by Abrye Redeker

Over half of digital display ads are never seen

According to Google research, 56.1% of all digital display ads are never seen by a human (we don’t have figures on any other life forms).

Lavazza’s #FromItalyWithPassion 

Lavazza coffee is introducing their Minu coffee machines to Australia with a campaign supported by social media challenges. Users are prompted to follow the Lavazza Barista across Italy and enter the competition during each leg of his travels for instant win opportunities associated with unlocking tasks through RTs, location pins & video views. Challenge participants are all added to the grand prize draw to win a trip for two to Italy.

Sydney hosts another soggy Tropfest

Despite torrential downpours and relentless electrical storms, the world’s largest short film festival took place in Sydney over the weekend. While attendance was abysmal in Centennial Park this year, the festival still managed to generate a great deal of buzz with the films airing on SBS and at live venues around Australia. The occasion amassed nearly 15,000 mentions with 86% of this conversation occurring on Twitter. Watch this year’s winning film below or visit Tropfest to enjoy all 16 finalist.

Adjustable photo filters on Twitter

Hooray for filters in all their photo-saving glory. Twitter has added ‘adjustable filters’, with an intensity slider – now the only difference between you and David Bailey is a wealth of talent and celebrity friends.

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Tumblr adds buttons from external sites

Tumblr has added some new buttons for users that post content from specific sites. Etsy gets “buy”, Artsy “browse” and Kickstarter “pledge”, while anything that comes from Do Something allows you to, errr, “do something”. Nice.

New Tumblr Buttons

Geofilters available to all Snapchatters

Snapchat has had geofilters for a while now – super special filters that show up in a specific location. Previously, they could only be created by selected partners, but now this functionality is available to everyone. Must be nearly Christmas.

G+ adds pinned posts

You can now pin posts on Google+ profiles and pages. So can the Brooklyn Nets, as you can see in the example below. As you might expect, a pinned post will appear above all others.

Google Plus Pinned Post

Line Pay goes global

Messaging app, Line is expanding its e-payment system, Line Pay (previously only available in Japan) to the entire world. Line Pay allows users to register a card, with which they can make purchases on the Line store and in participating offline shops.

Toyota wants us to #BuckleUpForLife

Toyota is asking Twitter and Instagram users to upload photos with the hashtag #BuckleUpForLife, the name of a charity with which it’s working. For every picture, the car manufacturer will donate 10 car seats for children.

Build a Honda on Twitter

Remember when you could make a Mercedes on Instagram? Now you can build a Honda on Twitter. It’s an interesting trend in the automotive industry, but we imagine it’ll be a while before we see a Ferrari on Friends Reunited. Or an Audi on adult friend finder.

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Heineken will make your party better

Last Thursday, Heineken ran a campaign asking Twitter users to explain why they needed a Heineken-themed do. Tweets sent in with the hashtag #SparkMyParty were entered for the chance to win everything you need for a party: a DJ, beers and, of course, balloons.

Stella buys Instagram ads

Stella Artois has become the first beer brand to purchase Instagram ads, thinking that we may all be planning a merry Christmas. Here are a couple of the shots.

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Stella Instagram 2

Celebrate advent on Instagram

Too old for a chocolate advent calendar? No, you’re never too old, but if you will be such a Scrooge about it, there’s an online version you can try with ASOS. Using #Instaadvent1 through #Instaadvent24, the fashion retailer is running a daily advent-themed competition in the build up to Christmas.

ASOS Instagram advent

Ted Baker wants to help Santa take an Elfie

Don’t you hate it when you want to take an Elfie, but all your elves are missing? Well so does Ted Baker. It’s created a ‘choose your own adventure’ game on Instagram, where you can find the missing elves. You might even win a prize.

Brands on Black Friday

Lots of brands got involved with Black Friday, as you might imagine. There’s a roundup of some of the campaigns here. Amazon allowed Twitter users to ‘tweet to unwrap’ early deals, Kohl’s asked trivia questions with a $500 gift card prize and Target requested #Salefies from those who didn’t get trampled in the carnage.

Brands tweet about Peter Pan Live

NBC has plans to build a ‘live tradition’, starting with last week’s ‘Peter Pan Live’. Brands got involved with the massive televisual event.

Skeletor takes over Honda Twitter

Fed up of trying to conquer Grayskull, Skeletor took over Honda’s Twitter account last week. It’s gone back to normal now, but our contacts in Eternia say that he had a lovely time.

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Tuesday Tune-Up #168

by Adam Hairston

We Are Social kitchen fork goes viral

Novelist Nikesh Shukla and We Are Social creative Nick Hearne have been winning the Internet with their footage of a lamb chop in spaceIn June 2014 the pair ‘borrowed’ a fork from We Are Social’s kitchen and sent a Tayyabs lamb chop into space to promote Nikesh’s new novel ‘Meatspace’ (get it? Meat. Space. The book has nothing to do with sending meat into space!)

The video has officially GONE VIRAL, with attention coming from: ViceHuffington PostBBCMashableTodayDaily MailThe TelegraphTime Out… and the list goes on, and on. Check out the awesome footage below.

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UK-based travel company launches travel show on Snapchat

Topdeck has unveiled the first travel show on Snapchat, partnering with YouTube star James Hill to host “Topdeck Snaps,” a six-episode series focusing on exploring Budapest, Berlin, Krakow, and Prague. The series, which will be amplified on Topdeck’s social platforms, including Facebook, Twitter, and Instagram, will use the hashtag #TopdeckSnaps and take advantage of Snapchat’s Stories functionality.

During the campaign, Hill will live like a local and show insider tips as well as real-time and authentic cultural experiences. The intention of the campaign is to “introduce [Topdeck] to a 18-34 audience in a way which inspires and challenges perceptions of what a coach-based holiday around Europe actually is.”

Instagram is the place to be to reach millenials

In a recent study conducted by Instagram, the platform found that 13-24 year olds are “checking the app on average five times per day, with 42% regularly engaging with brands.” In October, Instagram Australia launched its inaugural ad campaign with ice cream brand Ben & Jerry’s and early results have been promising. The photo sharing app currently has 10 ad partners in Australia running campaigns with more to launch in December.

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Over half of UK ad budgets to go digital in 2015

UK readers, do you feel digitally savvy? Well that’s because you are. In fact, you’re so digitally savvy that advertisers are set to spend more than 50% of their £15.7bn budgets on digital in 2015. That puts the UK at number one in the digital ad stakes, followed by Sweden (47%), Denmark (43%), Australia (42%) and Norway (40%).

Twitter adds Offer button

Twitter is bumping up its e-commerce offering with the launch of ‘Twitter Offers’. A set of partners can now tweet messages containing an offer, which users can claim in store by registering their credit or debit card. All this in time for the festive season – it’s a Christmas miracle!

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Twitter tests in-tweet analytics

Twitter has started an experiment with in-tweet analytics, in which some users are seeing a ‘view analytics details’ button on the mobile app. Clicking the button allows you to, well, view the analytics details of the tweet, including impressions, total engagements and engagement rate.

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Samsung sponsors rugby highlights on Twitter

Samsung mobile is sponsoring rugby video content on Twitter, through the Sky Sports Rugby account. It’s a nice example of a brand taking a normal online behaviour (in this case sharing video clips in near-real time) and embracing it, rather than trying to shut it down.

We Are Social and Bulmers start ‘yarn-bombing’

Bulmers and We Are Social are joining up to make winter a little warmer, by knitting Twitter handles in yarn to create ‘tree cosies’ for Bulmers’ apple trees. The cider brand is asking its community to respond to a set of competition questions, with a few lucky winners getting their Twitter handle yarned up.

The ASA bans Oreo YouTube ads

The UK’s Advertising Standards Agency has banned a set of YouTube videos for Oreo, because they did not adequately point out that they were adverts. If you’re desperate to feast your eyes on an ‘Oreo Lick Race’, though, fear not! We’ve got one embedded below.

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Music Video Night

by Matthew Chan

“Music expresses that which cannot be put into words and that which cannot remain silent” – Victor Hugo

Music poster

There is something about music that manages to strike a chord with our soul – and whether we found them through a late night journey spiralling down the recommended videos on YouTube or a caught them with our cereal and milk on MTV Saturday morning, everyone has those videos that make songs ring even louder in our heart.

To draw creative inspiration from the way music videos connect with us, WAS’ first Music Video Night was held on Wednesday the 26th of November. The brief was short and simple: send in 3 of your favourite music videos to be showcased on the night. Anaconda was banned to maintain the integrity of the event.

On the night, a solid pair of studio speakers ensured we got our maximum *doof doof* on while a selection of liquor and nibbles quelled our hunger and thirst so we could enjoy the real feast experienced through the other senses.

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Creative vibes and discussion echoed throughout the night with everyone getting their audiovisual fix on. We watched enchanting animated universes, people dancing like no one is watching, scantily clad girls with disturbing faces, skateboards and explosions and much more. The wide range of music videos provided the opportunity to get to know our colleagues as we tuned in to each other’s different tastes and shared what our videos meant to us.

While the night saw music videos pulled from all corners of YouTube and Vimeo, here are a few hand-picked highlights:

Stay tuned and join us next time for Music Video Night Vol. 2!

Mobile+: transcending mobile and the evolution of the digital portfolio

by Paul Napier in News

Marketing Magazine recently published an article by me on the evolution of mobile development and the digital portfolio. They’ve been kind enough to let us reproduce it in full below:

As new offerings from Apple, Google and others are integrated into the digital portfolios of clients, users and agencies, Paul Napier coins a name for the new generation of developers are being given the chance to arise: ‘Mobile+’.

Each year Apple and Google compete to bring increasingly audacious technologies to market. As a marketer it can sometimes be difficult to know who to approach for advice on how these new innovations can help our clients and users. Welcome to the era of Mobile+. But how did we arrive here?

On a chilly Cupertino Wednesday in October 2007 the world was casually informed that their way of life would change profoundly. But beyond the general population, there was a subset of people, myself included, whose lives would be so heavily impacted we would barely be able to remember what it was like before the advent of iPhone. Apple had created an industry: mobile app development.

In 2008, when the first software development kit (SDK) was released, mobile app development was fairly straightforward. There was one device. One screen size. Two orientations. Apps would run in portrait, or landscape or have it transition between layouts and the concept was one of immediate need fulfillment. Brands could integrate an app into their digital portfolio that simply performed a task, which enhanced a user’s life.

Then the likes of Apple, Samsung, Sony, Nokia, Blackberry and others began to add more dimensions, greater functionality, APIs and new devices to their phone portfolios. So we adapted, learned the relevant programming languages, grew. Mobile development became more of an art than a job and each new release gave us opportunities to discover ways of meeting clients’ and users’ expectations through improved speed, functionality and technology.

Tablets were released and a new dimension of creativity began. Apps that were hitherto confined by the space of a standard mobile phone were given free reign in the not-quite-laptop sized arena. Since this technology is something you can pick up and take with you, and since it follows similar rules, structures and layouts as well as the same programming languages and APIs, this was absorbed in the catchall ‘mobile’. And yet this term already began to feel strained as brands had to make choices over how to interact with their users when discussing the creation of apps.

Fast forward a few years to the current day, where the exciting news has arrived of the Apple Watch hitting the stores in 2015. Throughout this time we have seen a surge in technology breakthroughs: smartphones, tablets, clothing, jewellery, cars, watches, glasses and even fridges. Utilities, apparell and appliances all talk to us or help us to perform our daily tasks. We integrate a host of touchable screen sizes on various parts of our body through the day even using biometric data to identify ourselves. Usage across these technologies is growing at an explosive rate with the Australian market penetration for smartphones alone being predicted as high as 90% in 2015 (Australian Smartphone Market Study 2011-2015).

And who do we look at when we think about these technologies? Mobile app developers? Perhaps. But if so, this leaves us with two options:

  • We explore a new way to define the developers that cover these areas – perhaps a mobile developer is just that: one who creates apps for mobile phones, and these new platforms are a separate and new development area akin to the way the role was created for the original mobile development pioneers, or
  • we redefine the meaning of ‘mobile’ beyond the scope of phones – the raw constraint of a mobile developer is no longer applicable, since technology has expanded beyond it.

Truthfully, though, the answer lies in combining both. When we work in any environment, we cannot be constrained by the limitations of a title. Nor can we allow technology to move beyond us. We are living in a time where users are being given exciting new ways for them to interact with the world, their friends and their favourite brands. Now ‘mobile’ development means riding on the crest of technology changes, seeking innovation as we would draw breath. These burgeoning technologies open up avenues and choices for existing mobile developers to grow and transcend beyond the standard definition.

This parallels with our clients, who now seek guidance and advice on the right technologies, platforms and systems to help them express their messages and address their customers’ needs. The idea of the digital portfolio has evolved beyond a simply a website, a social presence and possibly a smartphone app. It is now a living breathing ecosystem, which encapsulates anything from a simple Facebook app, through to a system of integrated cross-platform, multi-device applications and can give birth to a new concept at any time. We must think beyond the means to deliver and focus on the message in a truly agnostic fashion.

So, as we seek to integrate the new offerings from Apple, Google and others into our clients’, our users’ and our own digital portfolios, a new generation of developers have been given the chance to arise: ‘Mobile+’.

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