Hello, we are social. We’re a global conversation agency with offices in Sydney, New York, London, Paris, Milan, Munich, Singapore & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.
We’re already helping Heinz, Paypal, Ebay, HP, Kia, Expedia, Sony, Roadshow, Seven Network, NRL, Dilmah, ARIA, Harper Collins & Sydney Water.
If you’d like to chat about us helping you too, then give us a call on (02) 8353-3410 or drop us an email.
Tourism Australia has launched a profile on the worlds fastest growing social platform Pinterest. In Australia Nielsen reported a surge in Pinterest’s unique audience numbers, from 140,000 in Dec to 360,000 in Jan. A spokesperson for TA described it as “perfect for tourism, since it’s all about sharing great visual content, and travel experiences are something people naturally want to share and discuss”.
We Are Social across the pond
This week’s big news is of course that We Are Social has opened in New York, our eighth office worldwide. Those who have been following us since the beginning know that this has been a long time coming, and we can’t wait to start making a difference for US based marketers.
However, although Twitter’s user numbers should double by 2014, it will still have only a fraction of the users that Facebook does.
What to watch for on TV
Not sure what to watch on telly tonight? A new study says nearly 40% of Brits turn to social media to help them find the must-watch programmes of the evening. It underlines the ever-growing trend for dual-screen viewing.
Facebook’s ‘Interests’, check-in API, animation on tabs, mobile comments
Facebook now allows users to add their interests to lists, and then and follow collections of pages, subscriptions or friends, in a move similar to Twitter lists, but more clearly, Google+ Circles. Facebook has had an option for lists since 2007, but most of its users haven’t used the feature. With Facebook now promoting celebrity-curated lists, they’re clearly pushing the features, like they did with Questions early last year.
In the first sign of the results of their acquisition of Gowalla, Facebook also wants to become the backbone of your location data through updated APIs that will let the locations sent from other apps live as a layer on your Timeline. Check-in services will be able to pull your friend’s check-ins – from other services, perhaps – and therefore create more chance of meetups. Nice.
In an update to pages, brands can now have animations and video that play on apps and tabs without the user initiating it, a departure from pre-Timeline policy. With an animation already playing, it should be easier for brands to drive engagement.
On the mobile front, Facebook app users can now like or comment with a single click from their News Feed in the new design.
Big updates coming to Twitter brand pages
Taking a few notes from Facebook and the recent launch of Timeline for brand pages, Twitter is plotting more visual page updates for brands that are spending with the network. Although Twitter is still being hush-hush about specifics, rumour has it that soon e-commerce, contests and sweepstakes will be available directly from the site. Twitter is also continuing to improve its language options, adding Arabic, Farsi, Hebrew and Urdu last week, as it continues to try and further grow the userbase.
Today we are welcoming a very talented group from Posterous to Twitter. This team has built an innovative product that makes sharing across the web and mobile devices simple—a goal we share. Posterous engineers, product managers and others will join our teams working on several key initiatives that will make Twitter even better.
Posterous Spaces will remain up and running without disruption. We’ll give users ample notice if we make any changes to the service. For users who would like to back up their content or move to another service, we’ll share clear instructions for doing so in the coming weeks.
Google exec says: Maybe you’re just doing it wrong
Google+ is no ghost town according to Vic Gundotra, a senior VP of engineering at Google. He countered the no-man’s-land claims with stats about the network’s rapid growth, trumpeting 100 million active users over 30 days. Can’t see what people are posting? Maybe it’s their privacy settings. We can’t help but be a little dubious.
On the plus side, if you do use Google+ and people +1 your content, Google is now encouraging users to say thank you. How cute.
AddThis has also let readers peek into its site analytics, and, perhaps as a by-product of all this sharing, growth from Pinterest continues to skyrocket:
How long until Pinterest is up there with the likes of Twitter?
Social TV app Zeebox gains 22,000 users during ‘Dancing On Ice’
Phillip Schofield, the host of ‘Dancing On Ice’, tweeted about Zebox four times during last week’s show, and it gained 22,000 users as a result. However, Zeebox has been adding as many as 15,000 users an hour since the launch of its TV campaign anyway…
Channel 4′s new channel with schedule based on online conversation
Last week’s FT Digital Media Conference in London saw Channel 4 announce the launch later this year of a new channel – called 4seven – which will give viewers the chance to catch up on the most ‘talked about’ shows from the previous seven days. As well as traditional media, this will also include social media buzz. Considering Channel 4 say the new channel will help to increase engagement with viewers, it seems likely that programming will be strongly influenced by online feedback.
American Express is letting customers get money off a selection of stores, by tweeting special offer hashtags from retailers including McDonald’s, H&M and Best Buy. With the mechanic to get the discount so easy – simply to retweet – it’s unclear whether this is actually any good for engagement, but it’s still an interesting step in the social commerce path.
Walgreens launch barcode redemption on Foursquare
Without wanting to get over-excited, Foursquare just become genuinely useful. For so long, it was nigh on impossible to redeem a special because cashiers in any large chain didn’t understand what was going on.
Now, that’s all changed. Walgreens ran a special which created a barcode on the phone screen, which could be scanned like a normal product by the cashier, and thus work together with normal checkout systems. It might seem simple but it’s a genuine game-changer as far as mobile check-in apps are concerned.
bmi launch Pinterest lottery
Pinterest is all the rage right now and marketers are keen to get involved, but bmi’s Pinterest Lottery just seems a bit 2010. They’ve created five boards featuring five different destinations, each with nine pictures on them.
Users can re-pin a maximum of six pictures, and whoever has re-pinned that pictures goes in a draw for the chance to win a free flight. The problem with this: ‘re-pin to win’ shows no real engagement with the brand – it’s like ‘RT to win’ on Twitter. It doesn’t feel very social.
On the 29th of February, Fanta posted a status update saying that the leap year day had thrown Fanta time out of kilter and four Fanta characters, Gigi, Lola, Floyd and Tristan had been brought into the past and hidden in the timeline. The first character hidden was Gigi; users were given the clues to identify the year she was in, and then had to ‘like’ an image of her to bring her back to the present.
Fanta – with their 2.6 million fanbase – asked for 1,956 likes to bring the character back, but managed just over 900. The key takeaway from this is that while there’s definitely cool stuff to be done with Timeline, it might not drive as high engagement as expected.
Heinz launch another ketchup via Facebook
Last year, We Are Social in London launched Heinz Limited Edition Ketchup with Balsamic Vinegar on Facebook and it went down a treat. This year they wanted to go one better, so before their new Limited Edition Ketchup went into supermarkets, We Are Social London created a game where fans could either win a bottle of the new ketchup, or buy one. Without any media support, 50,000 fans played the game.
Newt Gingrich’s campaign last week launched a Facebook Timeline attacking fellow Republican Presidential candidate Mitt Romney on his record, particularly that he’s a liberal. Despite prominent coverage on Mashable, the Page has garnered only 1,000 likes, suggesting the Gingrich campaign might want to, ahem, give it an abortion.