Hello, we are social. We’re a global conversation agency with offices in Sydney, New York, London, Paris, Milan, Munich, Singapore & São Paulo. We help brands to listen, understand and engage in conversations in social media.
We’re a new kind of agency, but conversations between people are nothing new. Neither is the idea that ‘markets are conversations’.
We’re already helping Heinz, Paypal, Ebay, HP, Kia, Expedia, Sony, Roadshow, Seven Network, NRL, Dilmah, ARIA, Harper Collins & Sydney Water.
If you’d like to chat about us helping you too, then give us a call on (02) 8353-3410 or drop us an email.
Social has become an integral part of business
About two-thirds of large companies now agree that social media is an essential part of their business strategy, according to a new study from Econsultancy and Adobe. The majority say that they use social as an awareness channel and to bolster marketing campaigns. Some, however, are still struggling with how to measure their social activity.
More than half of Facebook’s users are mobile
Facebook’s mobile app now boasts 543 million monthly active users, an impressive 57% of its user base. The social network has finally responded to previous criticism about the app being too slow and has recently released a speed update for iOS, integrated Timeline support for iPad and made photo uploads faster for Android. Of the biggest 10 countries on Facebook, there’s a wide variation amongst them, ranging from 76% of Americans at the top of the list to the Philippines at 37%.
Facebook updates Pages design on mobile
Facebook has been slow to make its mobile experience the same as viewing the site on a computer, but they’ve made some big progress. Pages on mobile now include minor design features like cover photos but also huge features that we’ve been missing, such as tabs, friend activity and pinned posts. They’ve also popped in a few cool additions for place pages, such as showing when the business is open and a call button, and for artists’ pages, where fans can now see their most played songs on Spotify. But we’re still asking: How much longer until we get a ‘Share’ button?
Twitter unveils embeddable timelines
We’ve all seen a stream of a user’s tweets embedded on blogs and websites, but Twitter has now launched an official version that will show a feed from a specific user, a hashtag or a list. Twitter’s version is unsurprisingly much more robust, and users can now expand tweets to see photos and media and join the conversation through a box at the bottom of the stream. This is one of the first tools that Twitter has created in its quest for consistency after nixing some of its relationships with third-party developers.
LinkedIn gets a makeover
LinkedIn, the Facebook of the job world, is starting to look a bit more like Facebook after it introduced real-time notifications for comments, likes, an accepted connection request or new InMail. LinkedIn also announced a new look for its Company Pages, which look something like, well, Facebook Pages, where users can see a hybrid of a cover photo and a profile photo as well as a stream of updates. This isn’t yet available to all companies, but LinkedIn says it should be rolled out to all pages by the end of the year. The company has also beefed up its mobile and iPad apps, bringing in notifications, the new designs and language support. LinkedIn says it made these design changes based on user feedback, and it looks like the site is hoping for higher engagement numbers.
Foursquare announces paid advertising
Following the success of Local Updates, Foursquare is officially launching Promoted Updates, which give businesses the option to offer specials to a wider audience. So what’s the difference? Promoted Updates appear in the Explore tab while Local Updates appear among friends’ checkins. Local Updates appear for users only if they checked into a location multiple times or if they’ve liked it. Promoted Updates will float to the top of Explore based on your location, previous checkins, friends’ checkins and other factors, and the business pays on a cost-per-action basis. And just how well are Foursquare’s Local Updates going? About Foursquare posted a great roundup of 10 businesses that are setting the bar high.
Social media is bring the conversation back into politics
US President Barack Obama’s speech at the Democratic National Convention broke a record for the number of tweets at a political event, coming in at a staggering 52,757 tweets per minute and more than 9 million tweets during the three-day convention. Candidate Mitt Romney might also have broken a Twitter record, though not exactly one to be proud of. Romney’s team bought a promoted hashtag, a phrase which is quickly becoming the most overused question of this election season, #areyoubetteroff. Twitter’s response? Yes, we are. The ratio of yes answers to no answers was about 5 to 1, and #areyoubetteroff might be joining the ranks of hashtag failures, even worse than McDonald’s #mcdstories and Disney’s #peoplelikeus.
Fashion Week catwalks into social Brands are leaving no stone unturned when it comes to Fashion Week, which is going on now. Mercedes-Benz, the event’s main sponsor, has built a social hub where fans can keep up or catch up on the biggest updates from the week’s styles. A number of fashion brands and magazines are uploading behind-the-scenes photos, hosting pre-show Google+ Hangouts and posting “live-GIFs” of the event. Foursquare has also created its own Fashion Week 2012 badge to celebrate.
Coca-Cola hits 50 million Likes
Coke has hit a huge ‘Like’ milestone in becoming the first page to reach 50 million Likes. Now it is asking its those 50 million Facebook fans to sign up to make the world a happier place, but it hasn’t yet unveiled what the big project will be. Coke says the timelines for the project will be unveiled in just a few weeks, but at the moment, the app seems like a big data gathering operation, where fans must enter their birthday and where they live, information that brands usually don’t have access to.
Mitsubishi wants to get rid of your friends’ snooty Facebook updates
Tired of seeing your friends’ holiday snaps while you’re stuck in the office? Mitsubishi has created a clever new campaign to destroy the “pretentiousness” that afflicts us all on social media. In just a few clicks, you’ll see an Outlander driving through a friend’s latest post about latte art. Rest In Pieces, humble brag.
Johnnie Walker integrates Instagram into its Facebook cover photos
The whisky brand has come up with a cool way to integrate a live feed of Instagram photos into its Facebook cover image that we’re surprised neither of them have come up with first. Three Instagrammers have been invited to take over the official Johnnie Walker feed, which will ‘live stream’ the photos to Facebook’s cover image. Just refresh the page to see more of the stunning photos.
Grey Goose vodka takes on Pinterest and Instagram
Grey Goose is launching on a couple of new platforms to promote a new variety of its vodka, and it sounds like quite the story. Each week, a new “chapter” will be announced, and Grey Goose has asked a group of photographers to capture the week’s theme and then share it on Instagram and Twitter. A weekly Pinterest board accompanies these chapters and continues the story.
Maldon Salt wants to celebrate its 130th birthday online
Just in time for its 130th birthday, Maldon Salt has started its first social activity and has roped in some big names in the food world for conversations about their favorite dishes of all time, some of which will then appear on Maldon Salt’s boxes. The conversation starts on Twitter but drives to the company’s blog, where food blogger James Ramsden is prepping the dishes. We’re hungry already.
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