Here are all of the posts in the ‘Uncategorized’ category.
This week Michael Batistich, our Head of Insights and Analytics, took part in two sessions at Social Media Week Sydney, sharing his thoughts on how marketers can use social media to build relationships of value with their customers.
Tuesday 23 September saw him participate is a lively panel discussion at the Beresford Hotel on Social ROI and Measurement. Helen Crossley, Head of Measurement and Insights, Australia & New Zealand, Facebook; Joanne Jacobs Digital Strategist, Business Connector and Eddie Cliff, Principal Social Architect, Salesforce, joined him for the well-attended session.
Audience anticipation was high in the lead-up to the event and based on the Tweets coming from the audience, there was plenty of breadth in the points of view of the panellists.
— Julie Delaforce (@joolliee) September 23, 2014
Wednesday 24 September saw Michael host a Social Media Masterclass at Sydney University, where he spoke to a full house about the role of social media in the customer journey, how to create a social media measurement model that is aligned to business outcomes and how to use social listening to extract actionable insights that inform winning strategies. During the hour and a half session Michael outlined a framework for social media success, including the best metrics for actionability, and left marketers with tips, dashboard examples and best practices for social success. It was great to see so much support for Social Media Week Sydney and yet another example of how socially-led thinking is continuing to inform marketing strategies for some of Australia’s most successful brands.
— Lisa Collins (@LC2020) September 24, 2014
Jack Daniel’s fans to build a bar
To celebrate Jack’s birthday in September, Jack Daniels’s are building the world’s first crowdsourced bar – “The Bar That Jack Built”. In Jack Daniel’s Australia’s new Facebook video, fans were asked to contribute building materials, furnishings, big ideas and their expertise to put the bar together.
Note: You need to be logged into Facebook and located in Australia to see the above content.
Global social users pass two billion
After Facebook released their latest active user figures, it seems that global social media users have passed the two billion mark, out of a total global population of 7.18 billion, and 2.95 billion worldwide internet users. Mobile is increasingly big, too – 1.56 billion are considered ‘active mobile social users’. Facebook is the largest network, with over 1.3 billion monthly active users worldwide, while Tencent QQ is the largest messenger app with 848 million. For more information, you can read our blog post on the subject.
Snapchat is growing its smartphone penetration
Snapchat is now the third largest social app among millenials by smartphone penetration, according to the comScore Mobile Metrix for June 2014. The app is present on 32.9% of smartphones owned by 18-34 year olds; only Facebook (75.6%) and Instagram (43.1%) are higher.
Facebook is removing like gates
Facebook is scrapping the ‘like gate’, the system by which developers can require users to ‘like’ a page in order to enter a competition or use an app. The network appears to be keen that when people ‘like’ a page, it’s because they actually like it. A Facebook blog post said:
To ensure quality connections and help businesses reach the people who matter to them, we want people to like Pages because they want to connect and hear from the business, not because of artificial incentives. We believe this update will benefit people and advertisers alike.
Twitter updates ad pricing model
Twitter has announced new tools for ‘objective-based campaigns’, including four new ways to buy ads on the network. Previously, the only option was ‘cost per action’ (RTs, replies, favourites), but the following are now all viable payment options: new followers, conversions to external websites, app installs or user email addresses.
Twitter launches ‘flock to unlock’
Twitter is testing a new feature called ‘flock to unlock’, in which a certain number of users must retweet a message in order to unlock a deal, or exclusive piece of content. The first brand to trial the system is Puma – the sportswear giant will be offering access to a set of TV ads two days before their full release.
Twitter tests showing tweets from accounts your friends follow
Twitter is reportedly showing some users tweets from accounts they don’t follow, but which are followed by those that they do. The below tweets by @aleefbaypay display what it looks like.
WTF @twitter, why am I seeing tweets from accounts that I don’t follow but are followed by someone whom I follow?
— aleefbaypay (@aleefbaypay) August 3, 2014
— aleefbaypay (@aleefbaypay) August 3, 2014
Twitter adds ‘payment and shipping’ option
Some Twitter users have noticed a new ‘payments and shipping’ option in the settings section of the Android app. It’s not currently functional, but has fuelled speculation about a native shopping service on the platform in future.
Pinterest updates messaging on the platform
Pinterest has released a new messaging feature, which allows users to further discussion about their favourite pins. Previously, users could share pins with one another, but the feature has been expanded to include proper conversation. The video below details how it works.
Foursquare launches its new app
Foursquare has launched the latest version of its app, minus the check-in. Since all its social features have been moved to Swarm, the main app is now intended as a rival to the likes of Yelp, and hopes to provide personalised recommendations. These will be based on a combination of location data and specific ‘tastes’, which users can enter into the app.
This is bound to have an impact for advertisers. Naturally, there are challenges with moving from two apps to one; Foursquare now requires people to download Swarm before it can continue obtaining their valuable check-in data. In theory, though, there are also huge potential benefits. With access to location and taste data, Foursquare could become a destination for highly targeted marketing – it’s certainly something to keep an eye on.
Sprint sends the Frobinsons on holiday
Telecom company, Sprint, has been using a fictional family, named the Frobinsons, to promote its friends and family plan. It is now extending the campaign on social, by sending them on a road trip, in a brand tie-in with Roadtrippers. Content will be released from @Sprint, @TomFrobinson and @Roadtrippers on Twitter, as well as on Facebook.
— Tom Frobinson (@TomFrobinson) August 4, 2014
McDonald’s gets backlash from Instagram ads
McDonald’s has been running a series of ads on Instagram in the last few weeks. However, user feedback hasn’t always been great – in fact, there’s a significant amount of negative feedback on each post. This may be the case as Instagram users get used to ads on the network, but it’s a worthwhile warning to brands using ads on social media.
Virgin Mobile Australia launches #mealforameal campaign
As part of their major integrated marketing campaign ‘Making Mobile Better,’ Virgin Mobile Australia has partnered with OzHarvest to turn the act of taking pictures of food into something beneficial for Australians. With the #mealforameal initiative, every time someone posts a picture of their food to social media and includes the hashtag, Virgin Mobile will donate to OzHarvest so they can provide a real meal to someone in need.
Jägermeister is ‘Strange But True’
Over the past month, premium spirits brand Jägermeister has been delivering their new ‘Strange But True’ positioning on Facebook. The campaign uses illustrations to depict the various characters that males identify with in their social groups. One of the main actions for social sharing is having friends “tag their mate” that identifies with one of the characters – a frugal Fox, a noble Stag, an Owl who loves to party, a Wingman or a Snow Leopard who spends too much time in his man cave. The campaign is designed to shift the thinking of Jägermeister from a drink for the end of the night to a drink made for the beginning.
Anonymous app Secret moves away from anonymity
The popular anonymous app Secret has teamed up with Facebook to make it easier for people to view popular secrets shared by their friends. In a shift that moves the app away from anonymity, Secret is rolling out two new features this week to both their Android and iOS apps called Facebook Login and Collections. Facebook Login will let users see secrets from friends, while Collections will offer a curated stream of popular secrets.
Mobile social use is up, desktop slightly down
A new comScore report has explored the growth of mobile use in social, arguing that it does not come at the expense of desktop use. Between May 2013 and May 2014, the total number of minutes spent using mobile to access social media grew from 479bn to 687bn. You might expect to see a similar drop in desktop use, but you’d be mistaken: total desktop time did fall, but only from 477bn to 466bn.
Mobile and digital budgets are up
Digital advertising budgets will this year rise 16.7% to $140.15bn, according to eMarketer predictions. Spend on mobile/tablets will see the most signficant jump, up 84.7% to $32.71bn. By 2018, digital will account for a third of global ad spend, while mobile will be 70.4% of UK digital budgets, and 67.8% in the US.
Facebook adds ‘suggested videos’ to mobile
If you watch a friend’s video in your mobile News Feed, Facebook will show you a set of suggested videos, much like the ‘Related News’ feature. This is the latest Facebook update that seeks to encourage people to share and watch videos, and TechCrunch has accordingly likened it to a TV channel.
Facebook creates ‘Out-App Purchase’ ad
Facebook has launched a new ad type: the ‘Out-App Purchase’ ad, which allows those who develop Facebook games to sell virtual goods directly through the News Feed. Currently, the unit is only available for desktop, but, should it prove effective, we may well see a move in the lucrative mobile market.
Twitter goes all out on organic reach
Twitter is backing itself as the social destination for organic reach, telling brands that they can be seen by 30% of their followers for free by tweeting 2-3 times per day. Not only that, but it has released a set of organic tweet analytics, so that brands can now see how many users viewed or engaged with organic tweets.
Pinterest updates ‘Follow’ pin
Pinterest has developed a new, animated ‘Follow’ pin to be featured on websites outside of its network. Rather than simply linking to Pinterest, the button will launch a pop-up preview of the account, featuring a selection of its pins.
WeChat launches ad platfrom
WeChat, the Chinese messaging service, has created an ad platform for brands with over 100,000 followers. Ads will only appear when users click on full-page posts from officials accounts that they already follow. Even then, the ad is not full screen, but shows up at the bottom of the page. Nevertheless, it’s worth keeping an eye on how WeChat’s advertising strategy grows in the future.
The World Cup breaks social records
The World Cup is over too quickly, once again. According to Facebook, the final was the most talked-about sporting event in the network’s history, amassing a total of 280m mentions. One semi-final also managed to inspire a huge social response, as Germany trashed hosts Brazil 7-1. This was the most discussed sports game ever on Twitter, with 35.6m tweets in total. Germany’s fifth goal broke the record for global tweets-per-minute at 580,166.
— Visa (@Visa) July 8, 2014
— Seattle Seahawks (@Seahawks) July 8, 2014
— Paddy Power (@paddypower) July 9, 2014
— adidas (@adidas) July 8, 2014
Sour Patch Kids on Snapchat
Sour Patch Kids is to become the first Mondelez brand using Snapchat when it enlists the help of Logan Paul to run a week-long campaign. The social media star will send out Snaps from the brand’s account, detailing pranks that range from ‘sweet’ to ‘sour’.
Mercedes-Benz targets millenials on Instagram
Mercedez-Benz has launched a campaign on Instagram, dubbed #GLApacked, intending to target a younger audience. The brand has got Instagram influencers on board, each of whom has been loaned a GLA for a cross-country trip and asked to document it on the network.
4Music is searching for a vlogger
British channel 4Music is searching for its next vlogger through an online ‘Vlogstar’ microsite, sponsored by O2. Entrants need to submit a YouTube video for their chance to be the winner, who will be allowed behind-the-scenes on 4Music shoots and at gigs, producing several videos every week for the channel.
The CIA and Twitter
Last week, the CIA used the hashtag #twitterversary to answer some of the ‘top questions’ it had been asked since its launch on Twitter.
— CIA (@CIA) July 7, 2014
The above and other tweets like it have led to a debate over what the CIA’s strategy is. The humour may lead to a number of RTs, but questions have been raised about whether this helps the CIA’s chief objective: gaining trust. Indeed, this may be all the more relevant in the week when it has come to light that the activities of Twitter users were analysed by the US military in an attempt to understand how to influence people. News like this is likely to lead to increased debate about privacy, in which the CIA may want to be a major player.
#DryJulySmoothie sets Guinness World Record for Largest Smoothie
This month it’s Dry July and the festivities kicked off with one of many planned world records. A public event, which attracted 3000 participants, was held to launch the #DryJuly campaign resulting in the creation of a 2,300 litre smoothie.
Through an integrated campaign, Dry July aims to deliver their key message of “it’s amazing what you can achieve without a hangover” in an attempt to raise awareness and fundraising for cancer research. The goal is to raise $4.5 million for the Australian campaign and they’re already on their way thanks to the success (and deliciousness) of the #DryJulySmoothie.
CCOs have social on their radars
A survey of 203 chief communications officers worldwide has found that social media is expected to be the biggest factor affecting them. Of those asked, 91% answered that they predicted social media to have the single biggest impact on their job in the coming years. In response, 73% were hiring more social media experts.
Facebook is still important to teens
A couple of recent surveys have produced evidence countering the general belief that teens don’t use Facebook. Forrester asked 4,517 US 12-17 year olds about their social habits, finding that over 75% use Facebook (only YouTube saw a higher figure) and 28% use the platform ‘all the time’, more than on any other network.
Similarly, research into 2014 US high school graduates concluded that 47% use Facebook a few times a day and another 14% once a day. These figures, too, are higher than for any other social networks.
Business Insider Intelligence produces Snapchat report
Business Insider Intelligence has produced a report about Snapchat, with some pretty impressive figures. The app has 82 million monthly active users globally, as of May 2014, of whom the majority are female. 70% are aged between 13 and 25, and two-fifths of 18-year-olds claim to use Snapchat ‘multiple times daily’.
Facebook interactions are up, but not necessarily for brands
Facebook reach has indeed been dropping, but it seems that interactions are on the up. According to analysis of the 3m largest Facebook pages, total interactions have increased by 30% since January 2014. However, the figure mentioned is ‘total’, meaning it may be influenced by a rise in post frequency. Also, the increase is mainly explained by media, rather than brand pages, as seen in the below graph:
Facebook updates News Feed algorithm for video
Facebook is changing its News Feed algorithm to reflect increased video viewership. It will now take into account how long a user watches videos for, alongside typical engagement metrics (likes, comments and shares). Users who spend a lot of time watching videos can expect to see more, and vice versa.
Facebook updates its ads
Facebook has created a new ad unit that allows marketers to post up to three products in one advert. It’s heading to Facebook’s ads API first, but will be available in other offerings later in the year.
The network has also updated its Custom Audiences, allowing advertisers to target those who visit certain websites, and those who had visited them previously but haven’t done so in a while.
Twitter trials two new features
Twitter is testing a couple of new features. First of all, it is trialling a ‘retweet with comment’ button, allowing users to write their own tweet on top of a RT, like so:
Secondly, it’s testing a WhatsApp share button, with some Android users noticing the feature in the Twitter app.
Google takes measures to separate G+ from search
Google is dialling back the prevalence of G+ information in search results. In a move supposedly aimed at creating a more unified experience across devices, when a search result brings up something authored by an individual, it will no longer display his or her picture, or how many people are in his or her Circles.
Foursquare charging for location data
Foursquare is charging its largest web partners for use of its location data. A number of companies use said data in providing their own services – they are now being charged if they surpass a certain threshold.
New Second Life planned for 2016
Linden Lab, the creator of Second Life, is preparing a second edition of the virtual reality world. It’s being built form the ground up, with 40-50 new employees. A beta version is expected in 2015, with the full release in 2016, alongside potential Oculus Rift integration.
The beeb on reddit
The BBC is expanding its social offering through a dedicated subreddit, r/bbcworld, as well as a video news channel on the site.
Quaker Oats sees success with Twitter and TV
Quaker Oats has released some impressive results from a campaign involving Twitter and TV. By promoting ten tweets when its adverts were shown, and targeting certain topics (cooking, entertainment and family, among others), the brand saw a 15.93% engagement rate and almost 90,000 clicks.
Heineken celebrates Gay Pride Month
Heineken US has produced a set of Instagram photos to celebrate Gay Pride month. The seven images are made up of the below, along with six images of couples, each set against a block background. When users scroll down the page, the photos come together to produce a rainbow.
French Football Federation joins Yo
The French Football Federation has joined Yo. It will be sending out messages to fans when France score in the World Cup, saying…. errr, “Yo.”
A week in the social World Cup
The World Cup is set to be the biggest social media event of all time, with 12.2m tweets in the opening game alone. One of the biggest incidents of the last week was when Uruguay striker, Luis Suarez, appeared to bite an opponent and was subsequently punished with a four-month ban. The hour after the incident saw 339,269 mentions of the bite and, naturally, a number of brands looked to react. Some of the most successful examples came from Netflix, Specsavers, McDonald’s Uruguay, Snickers and Bud Light.
Don’t worry #Suarez, four months is plenty of time to devour House of Cards. One bite at a time.
— Netflix UK & Ireland (@NetflixUK) June 26, 2014
— Specsavers (@Specsavers) June 25, 2014
Hola @luis16suarez, si te quedaste con hambre vení a darle un mordisco a una BigMac
— McDonald’s Uruguay (@McDonalds_Uy) June 24, 2014
— SNICKERS® (@SNICKERS) June 24, 2014
— Bud Light (@budlight) June 24, 2014
Another nice piece of reactive marketing came from the adidas UK Twitter account, which changed its name to adidas Italia for one day only, when England needed an Italian victory in order to progress.
A number of brands promoted tweets around the USA vs. Germany game, with many using American patriotism and others recognising the importance of the event to a global audience. That’s something KLM failed to do; the Dutch Airline had to apologise for posting an ‘Adios Amigos’ tweet when the Netherlands eliminated Mexico from the competition via a controversial penalty.
Don’t forget to check out our round up of other goings on in the social World Cup.
Wimbledon and social media
It’s not just the World Cup that’s on this week. Wimbledon is more social than ever; the tennis competition has created a number of social media campaigns including live Twitter replays, photo booths in the famous queue and socially-sourced UGC shown on the screens outside Centre Court. Sponsors have been getting involved, too. We Are Social and evian have produced a campaign dubbed #LetsPlay that asks fans to tweet @evianwater with their most playful ‘live young’ messages. The best are being turned into mini musical films and sent back via Twitter and Vine. Meanwhile, Robinson’s wants to put an end to the #HenmanHill vs. #MurrayMound question and has created a video that pits Tim Henman against Judy Murray, which it will use to fuel an online debate.
B&T recently published an article I wrote about the phenomenon of social media parody. They’ve been kind enough to let us reproduce it in full below:
Charles Caleb Colton once said, “Imitation is the highest form of flattery”. But what would he say about parody? Parody is imitation for comedic effect and by its nature is not supposed to be flattering.
When the Kimye Vogue cover hit the stands several weeks ago it took mere hours for the first parodies to hit the net. James Franco posted this image on his Instagram, building his and Seth Rogan’s body of uncomfortably accurate replications of the #worldsmosttalkedaboutcouple (a hashtag which has been used over 13,054 times since the cover surfaced). Miss Piggy and Kermit got in on the action, raising the stakes to the #universesmosttalkedaboutcouple
It has even spurned a #vogueisdead hashtag (arguably not great for the brand, although far less successful than their choice, with only 1,364 uses).
This comes merely weeks after the ‘First Kiss’ video, which following a brief period of breathless appreciation and wonder, quickly descended into parody central. “First Handjob” “First Sh*t” “First Lick” “Fart Kiss” “First Sandwich” “First Raspberry” (the list goes on) all appeared within an astoundingly short period of time. Playboy got in on the number and Mother did a very endearing “First Sniff” using dogs (the animals that happen to also be on their crest).
Wren, the label behind “First Kiss”, was astounded at the response – they normally launch their new collections with unbranded video content, like this dreamy piece starring Tavi Gevinson - and was both excited and perplexed as to why this particular piece of content had resonated with the internet so much.
The parody phenomenon isn’t new. From ‘Get Shitter’ (the site which turns your twitter feed into toilet paper) to Google Naps (a useful parody allows you to find the best napping places near you) – which adorably pleads Larry and Sergey to “please don’t be mad this is just a joke, a parody. We don’t mean to damage your brand or anything, we just want to bring a smile on the faces of Google fans” – parody seems to be everywhere.
Is a work of parody a sign of distaste for the original or is it the true measure of success? If a piece of content is uploaded to YouTube and no one is around to take the piss out of it, is it really effective?
The Vogue cover almost seems cleverly composed to invite parody – that horrifically long hashtag, making a reasonably over-the-top claim about a couple who is divisive at the best of times. With it Vogue does seem to be begging for people to take them on – the first to do so in such a flagrant manner – and as the old edict states “there’s no such thing as bad publicity”.
The Vogue audience has been vocal about their distaste of the cover. Even celebrity Sarah Michelle Gellar took to Twitter threatening to cancel her Vogue subscription. But in a world of drastically dwindling magazine circulations is appealing to the mass population through a slightly controversial piece of content that may take on a second life of its own across the social web, such a bad way to become relevant again?
To me, as to many others, the world of fashion is preposterous, so I can’t tell whether this is a move of genius or ultimately brand damaging for Vogue. What I can say is that capturing the public’s interest to such an extent as to motivate them to create their own version of your content (even if it is poking fun) is a measure of much deeper engagement and a signifier of strong brand cut through.
It does beg the question whether parody baiting – creating content in order to invite a reaction – will become a trend. Audiences catch on fast when authenticity is lost from the original content and “First Kiss” would not have been so highly copied had it not been an authentic piece of content to start with.
Perhaps it is too soon to call parody the new benchmark for social success. What does seem to be at the heart of the parody phenomenon is content that strikes a chord with audiences and drives the impulse to share some version of it with their social networks. This is essentially the key to social media success – tap into real human emotion and create something that people want to talk about and share with others.
So whether it’s a flash in the pan or a new industry movement, Vogue succeeded in doing just that. As we wait to see where the parody phenomenon heads from here, one thing is for sure, Vogue succeeded in creating the #worldsmosttalkedaboutmagazinecover.