Here are all of the posts tagged ‘Facebook’.

We Are Social’s Tuesday Tune-Up #198

by Cristina Forlani

Star Wars mobile app: May the force…

I can’t even. Srsly.

If the upcoming release of Star Wars: Episode VII The Force Awakens is the reason why you live, don’t miss the new mobile app released by Disney Interactive and Lucasfilm to give fans an outlet for keeping up with the latest franchise news and fellow fans.

It has anything you want, and much more: fan community, social updates, GIFs, special content, breaking news, special events, augmented reality, countdown to the release date, and even a Star Wars-themed weather experience. Download it* for free on the (US) iTunes App Store and Google Play, then take and share a Star Wars selfie as Jedi, Princess Leia, Han Solo’s carbon freeze, and more.

 

* Disclaimer: Your productivity will drop dramatically.

Facebook Messenger testing Moneypenny to help you find and buy products

Facebook Messenger is getting its own virtual digital assistant code-named Moneypenny, which will allow users to ask real people for help researching and ordering products and services, among other tasks. It’s in internal testing at the moment, but it makes sense in the context of what Facebook announced during Mark Zuckerberg’s latest keynote about allowing users to interact with businesses via Messenger, placing orders and getting updates on them all in the same place. Keep us posted, Mark. Thanks.

Instagram stats on organic performance 

Locowise recently analysed 2,500 Instagram profiles and their organic growth and engagement results in the month of May. Here what you need to know:

  • Organic follower growth averaged 1.5%, compared with 0.2% for Facebook.
  • Brands averaged 2.41 posts per day. The largest profiles are the most active posting just over 6 posts per day.
  • 91.8% of all posts were photos.
  • Only 8.2% of posts were videos, but they accounted for 11.6% of all comments.
  • #nofilter still rules with the most popular filter being “normal”
  • Organic engagement per post was 2.6% of the total audience, versus 0.5% for Facebook.
  • Photos engage 2.7% of the total audience, while that number drops to 1.5% for videos.
  • 97.2% of all engagements were <3 (hearts)

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Snapchat focuses on media content

Snapchat updated its iOS app – and is updating the Android one in the near future – with a redesigned Stories screen to put a bigger emphasis on media content. A very prominent shortcut to Discover partners is now positioned beneath your stories and above those from your friends. Same thing for the Live section, which has also been moved up to this spot, above the Recent updates from your friends.

Google indexing nearly five times more tweets than it was
After Google gained access to Twitter data earlier this year, some were surprised by how few tweets were being indexed. The figure has since shot up; Google is now indexing 466% more tweets than four months ago, though 96% still go unindexed.

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Facebook changes its CPC ads
Facebook has made what could be a very significant change to its cost-per-click ads and will now only register ‘link clicks’, meaning clicks that do one of the following: link to another site, contain a call-to-action (e.g. shop now), install an app, link to Facebook canvas apps or watch a video on another site. The move is expected to have a big impact on advertisers. CPC ads will be more expensive (say 16 cents vs. 5 cents) but more valuable and directly linked to commerce. We might well expect to see Facebook ad spend increase, as advertisers can measure their ads more directly with the likes of Google.

Facebook adds ‘See First’ News Feed feature
Facebook has added a new set of News Feed preferences, initially for iPhone and iPad users in the USA, including a feature named ‘See First’. Users can now choose friends or pages that they consider particularly important and add them to a list, meaning that their content will always show up, sort of like the opposite of ‘unfollow’. It’s likely to have an impact for brands, who have seen reach drop hugely over the past year or so among those who like their pages; if a brand isn’t added to ‘See First’, its posts may appear even lower in users’ News Feeds.

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Vine adds ‘Suggested Viners’ and 720p posts
The latest version of the Vine app comes with two updates: ‘Suggested Viners’, which lets users find high-quality content publishers, chosen by the network, and the ability to post in HD.

Meerkat unveils Cameo
Meerkat has added a new feature called Cameo, which allows one broadcaster to invite another to take over a stream for up to 60 seconds. Expect to see celeb cameos in branded content.

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Google removes G+ posts from Knowledge Card Graphs
Google is removing Google+ posts from Knowledge Card Graphs in search results. The photo below shows what the cards used to look like; now it’s the same, just without the stuff in the red square.

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Amazon blocks certain reviewers due to social interactions
Amazon has been monitoring social media and subsequently banning users who have been interacting with authors from leaving book reviews on the Amazon site, in case they are ‘friends’ rather than impartial reviewers. It has since been accused of ‘Big Brother’ style tactics in a change.org petition.

MoveOn wants supporters to donate their social profiles
Progessive political giant, MoveOn, is asking its followers to donate their social profiles to allow the company to post messages from them. Benjamin O’Keefe, social and cultural producer for MoveOn said that the move was an opportunity for donation in an non-financial sense:

This is a different way for people to donate in a way that really matters. It’s great when people can chip in and donate money, but not everyone can.

Coca-Cola teaches Twitter users about their names
Coca-Cola has created a tweet-powered billboard in Times Square, NYC, asking users to tweet their name with the hashtag #CokeMyName for the chance to learn facts about it. Sorry to any Laurens reading, we’ve kind of ruined the surprise.

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first direct and We Are Social launch ‘no, thank YOU’
first direct and We Are Social created a campaign to show the bank’s customers just how much it cares. Rather than just replying to messages saying ‘thank you’, the bank went one step further. Here’s an example:

Discovery uses Meerkat during Shark Week
Are you ready for a tenuous attempt to shoehorn a link between meerkats the animals and Meerkat the live streaming service? Good, here goes.

Sharks and meerkats aren’t natural allies. However, Discovery has been using the live streaming service, Meerkat, to post live camera streams of the aquatic creatures during Shark Week.

See? Tenuous. Here’s a picture.

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Brands get their teeth into shark week
Discovery wasn’t the only brand posting about Shark Week. A load of them were at it.

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Brands heart emojis

Last week saw #NewMeaningsForEmojis trending on Twitter. Did brands get involved? You bet. You ruddy bet.

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We Are Social’s Tuesday Tune-Up #196

by Cat May in News

We are #gladeveryday

What makes you glad? The team at GLAD Australia are celebrating the return of the original cutter bar on their Cling Wrap with a campaign welcoming this consumer powered product change. After seeing customers taking to their social channels to express their complaints about the new cutter bar position, the brand has decided to change the packaging and bring the cutter bar back.

The community started sharing how “glad” they were about being listened by the brand, and a social campaign was developed to leverage this organic conversation trend within the community, inspired by their behaviour. Now, all Australians are being asked to share what makes them glad using the #gladeveryday hashtag for a chance to be rewarded every day. All content is being aggregated and is visible on a conversation hub, offering a great insight into what Australians are glad about.

Happy Social Media Day!

Whether it’s the highlight of your year or you think it’s just a Mashable gimmick, June 30th is Social Media Day and it’s time to celebrate. There are meet ups taking place around the country and the globe so keep an eye on the #SMDay hashtag to see what’s going on…

Twitter x TV = a whole lot of gifs

What does the return of The Voice mean for social media? It means a whole lot of gifs, if The Voice‘s Twitter profile is anything to go by. Since the launch of Twitter Australia’s TV dedicated handle, shows have been upping their game and anyone who follows The Voice can now request moments of the show to be tweeted in gif form. For a show all about the voice, the social media team is certainly trying to etch visuals into your memory…

 

Facebook is testing a mobile lead-generation ad unit
Another day, another Facebook mobile ad unit. The social network is testing lead-generation-based mobile ads that will allow users to sign up for newsletters or complete forms with two taps, with fields being pre-filled with the information Facebook already has about the user. If they sufficiently help to reduce the hassle of filling out details, the ads could be a real success.

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Jazz up your photos with Facebook’s new photo uploader
Facebook has introduced a new way to spruce up your photos by adding text, filters or stickers onto any of your photos. The functions may not exactly be revolutionary but Facebook is keen to stay on top of the game especially with the likes of Snapchat and Japanese messaging app, Line, already being early to the party. The new photo uploader is currently being tested but watch this space for when it is rolled out across iOS soon.

You can now use Facebook Messenger without having an account.
Not keen on using Facebook but want to stay connected with your friends? Do not worry – Facebook has this sorted. Starting in Canada, North and South America, users can sign up for the Messenger app without having a Facebook account. The change comes with a new “Not on Facebook?” button where people can then upload their phone contacts which will be matched with other Messenger users. The head of Messenger, David Marcus calls it ‘an augmented address book’ where a user will have all of their address book and the ability to search for everyone on Messenger.
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Instagram revamps its ‘search and discover’ functions
From having a pretty basic ‘Explore’ function, Instagram has ramped it up a notch and introduced a whole new way of exploring and searching for photos. As well as a revamped explore feature, complete with trending tags, users can now search specific categories, location-based topics or even events in real time. The change brings Instagram into being at the forefront of real-time content alongside the likes of Twitter and Snapchat.

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Snapchat gives advertisers the hard sell
Snapchat took a very temporary break from being cool last week and released a no-fun infomercial about Snapchat‘s ads. In a zero fuss, zero enjoyment video, Evan Spiegel explains how Snapchat’s full-screen ads slot between its content while Facebook and YouTube’s are either annoying pre-rolls or only fill part of the screen.

Bringing back the Mayor!
Location-sharing app, Swarm, has brought back mayorship to the delight of… no-one, really. Since launching off the back of Foursquare, the app has slowly declined in the ranks and it seems the latest efforts may just be a bit too late.

Happy birthday to Reddit!
User-generated blog Reddit celebrated its 10th birthday this week. Since the website was set up 10 years ago there has been 190,227,552 posts, 36,136,190 user accounts and 1,715,454,785 comments… only 0.36% of which mention cats. Reddit is now so huge that its current active users would make up the 8th largest population in the world, just after Nigeria and larger than Russia, Japan, and Mexico.

Crocs goes creative
Summer is a big season for crocs and to really push sales, the brand has recently partnered with Twitter to create a new, interactive campaign. Consumers can pick a pair of crocs and an outfit of choice for a model to wear… whilst going down a waterslide. The content will live on a micro blogging site called Funway Runway and will be a ‘cross section of fashion, fun and footwear’.

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Lilly Pulitzer collaborates with Snapchat
American brand, Lilly Pulitzer has collaborated with Snapchat in offering custom prints to add to customers own Snapchat photos. When a user enters a store they can automatically add a printed ‘geofilter’ to their photos. Jane Schoenborn-Paradis, vp of creative communications at Lilly Pulitzer commented on how (Snapshat) “is such a visual platform and allows us to share our prints and enforce what we’re known for in a fun way.”

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Facebook shows its support for same-sex marriages
Have you noticed that your Facebook News Feed is looking a lot more colourful? After the U.S. Supreme Court ruled that same-sex marriage is now a fundamental right, Facebook launched the new ‘Celebrate Pride’ tool where users can show their support of marriage equality by adding a rainbow filter over their profile photo.

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It’s not just Facebook that’s shown support for the latest ruling in America. Lots of brands have leapt on the back of the same-sex marriage legalization and have demonstrated their support in a variety of ways:

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Renting social is good, but owning is even better

by Amaury Tréguer in News

Marketing Magazine recently published this article by me Renting social is good, but owning is even betterThey’ve been kind enough to let us reproduce it in full below.

Facebook may have the volume of users, but it also has the controlling power to limit brands’ organic reach – which it is increasingly exercising. Amaury Treguer of We Are Social suggests that creating brand-owned social content hubs could be the answer.  

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As marketers continue to grapple with the ever-changing nature of social platforms, one thing has become clear: the days of vast organic reach on Facebook and other social channels are over. Social platforms continue to evolve their revenue models based on charging marketers rather than users, so brands have to adapt their strategies to survive.

Organic reach on Facebook is dropping month-on-month. In addition to the changes made by Facebook, the sheer number of brands competing for space on users’ newsfeeds continues to increase, further reducing brands’ exposure to their audiences. Social platforms also continue to change their agendas and strategic direction without warning. For example, Facebook’s shift towards becoming a video platform and the continued monetization of Twitter, Instagram and other networks, effectively leaves marketers to ‘rent’ space on the platforms rather than ‘owning’ it. Brands are also at the mercy of inexplicable social platform algorithms, that even the platforms can’t explain – who knows what’s next?

As a result of the changing social landscape the very definition of what constitutes an ‘owned’ channel has changed. Facebook and Twitter’s increased focus on advertising revenues have pushed them into the ‘paid’ media space, leaving marketers to redefine what ‘owned’ channels look like for their brands.

It’s important brands don’t leave themselves at the mercy of these ever-changing algorithms and shifting strategies. By developing new channels for their content, marketers can leverage their social assets and extend their digital eco-systems with new owned channels. Blogs are not the only option. Brands are increasingly developing content ‘micro-hubs’ housing aggregated content from their social channels. Snickers and Pepsi have both created successful content hubs, where their communities can go to add, discover, and share content.

Micro-hubs are not without their challenges. Driving traffic to the newly created channels is crucial for success. Using paid media such as Google Adwords and the advanced targeting tools of Facebook and Twitter ads are effective for creating awareness. Using social logins (e.g. Facebook, Twitter, Linkedin) can facilitate sharing and conversation, resulting in increased engagement with the community.

Ultimately, it’s not about the social platforms or a brand’s channel ecosystem, but about creating genuine dialogue. The aim of marketers still needs to be on facilitating conversations – between individuals and between brands and their audiences, wherever they happen. Creating ‘owned’ channels is an important part of this process and offers brands an insurance policy against the ever-changing social landscape.

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We Are Social’s Tuesday Tune-Up #193

by Cat May in News

Brands embrace the social Women’s World Cup

Twitter has brought back its Hashflags for the Women’s World Cup which kicked off in Canada over the weekend. Hashflags are being used by brands to cheer on teams, while the Australian national team are creating personalised images for fans via Twitter.

Hashflags for Women's World Cup

Twitter update links conversations together

A new update to Twitter for web has made it easier to follow conversations by showing links between chains of conversation. The update is currently rolling out to users and is web-only for now so don’t worry if you’re not seeing it just yet. Twitter Conversations

Facebook Lite comes to not-so-smartphones
Facebook has started the official rollout of Facebook Lite, the stripped-down version of its mobile app designed for those on slower connections. It’s missing some data-intensive features, like video or location services, but allows picture uploads and most of the Facebook ‘basics’. Asia gets Facebook Lite first, but it’ll soon be around in parts of Africa, Latin America and Europe.

Facebook tests Saved Replies
Facebook is trying out ‘Saved Replies’, a feature that will allow Page owners to write, save and re-use messages when talking to customers. It’s one for community managers, particularly those with lots of customer service enquiries.

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Instagram bulks up ad offering
Instagram is looking to increase its ad revenue. That’s the message that comes from its latest updates, which include new buttons (‘Install Now’, ‘Shop Now’ and ‘Sign Up’), demographic and interest targeting and an API for managing large campaigns.

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Ad Age discussed the move, stating that the updates would open up Instagram’s ad platform beyond brand advertisers to ‘direct-response advertisers’, who are willing to pay more per ad for the ability to accurately target their preferred group. It’s also good news for the likes of fashion brands, who can now use the visual platform as a shopping site. Instagram is looking increasingly like a strong destination for all sorts of advertisers.

Pinterest adds shoppable pins
Instagram wasn’t the only social network to launch a ‘Buy’ button this week. Pinterest, another social network that’s particularly visual in its nature, is adding the feature. Brands including Macy’s, Kate Spade, Cole Haan, Nordstrom and Ethan Allen are already on board.

Tumblr debuts GIF search
You can now search for GIFs on Tumblr. The platform has added a search engine that includes all GIFs posted to the platform natively, which will rank results based on a number of factors, including engagement. Tumblr users can post GIFs using the feature – clicking on a search result will add it to a post, along with a credit for the creator.

Coke adds names to promoted tweets
Coke is using promoted tweets to call out potential customers by name. As part of the brand’s ‘Share a Coke with…’ campaign, the tweets include the recipient’s name in both the post copy and the image. Here’s what it looks like, provided you imagine your name is Christopher.

 

Ballantine’s creates Instagram magazine

Ballantine’s, the whisky brand, has published an entire magazine issue on Instagram. It can be found at @w_issueone, where you can tap individual pictures to lead to articles.

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Twitter-powered ‘arcade claw’ hits Topshop

Topshop’s flagship store, at London’s Oxford Circus, has been reimagined as a ‘playland’, complete with a Twitter-powered arcade claw that fills the entire front window. Winners can expect prizes that range from make-up to a £500 shopping spree.

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We Are Social’s Wednesday Wrap-Up #191

by Rebecca Zappia in News

Pizza Hut is in a complicated relationship with Four’N Twenty

A partnership made in meat loving heaven, Pizza Hut has partnered with Four’N Twenty for the football season. The brands are making their relationship very public and using social media to show just how complicated it is.

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Brands ❤️ Emojis

To engage with younger users, brands are increasing their use of emojis. An Instagram report has determined that 40% of captions and comments contained at least one emoji character. Brands are viewing emojis as a cool and relevant way to connect with Millennials. One brand, Taco Bell took it as an insult that a taco emoji was not available and has launched a change.org petition to remedy.

Roadshow Films and We Are Social create ‘Mod Max’

Roadshow Films and We Are Social have partnered with Mighty Car Mods, a set of YouTube influencers, to create a four-part YouTube series in which they build the car from the film Mad Max. Dubbed ‘Mod Max’ (yeah? yeah?) it’s an excellent example of creating a content series around a hook that is guaranteed to interest your target audience.

Social media matters to complainers

Social media’s importance is increasing for one of the world’s favourite pastimes: complaining. A survey of over 2,000 people by the Institute of Customer Service found that 12% had used social media to complain, an eightfold increase since January 2014. Another 39% said they’d provided feedback on social and 31% had made pre-sales enquiries.

 

Google includes tweets in mobile search results

Twitter and Google’s integration continues apace, as the latter has announced it is adding tweets to search results on mobile, via the iPhone and Android apps and mobile browsers. Here’s the move illustrated by two screenshots and both company logos, in case you weren’t sure which Google and Twitter we meant.

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Twitter rolls out new desktop search interface

If you like searching for tweets, this is 100% ‘your week’. Not only have you got the Google news above, but Twitter itself has rolled out its new results interface on desktop, with an updated design, increased emphasis on images and advanced filtering capabilities.

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YouTube brings ‘click to shop’ button to pre-rolls

YouTube is adding a ‘click to shop’ button onto pre-roll ads; it’s already seen success in trials. Wayfair’s latest ad campaign, which included the button, led to three times the digital revenue of previous campaigns, while Sephora noted an 80% increase in brand consideration and 54% in brand recall.

Pinterest launches animated ad unit

Pinterest is upping its ads offering, with the announcement of new targeting abilities and an animated ad unit. If you want to know more AND kill 44 seconds, the below video is just the ticket.

Spotify adds video clips and audio shows

Spotify announced a set of updates, including video content and audio shows, from news and podcasts to entertainment videos. It also has a set of new partners, including Turner, ABC, BBC, ESPN, NBC, TED, MTV, Vice, Slate, Comedy Central and Fusion.

Marketers and Tinder prove the perfect match

Dating apps and Tinder in particular are proving an increasing opportunity for marketers. Film studio 20th Century Fox is promoting its latest movie, Spy, by setting up advanced screenings in certain US cinemas, which users can RSVP to attend by swiping right on one of four fake Tinder accounts. Similarly, the dating app is offering Zedd’s new album for a discounted price of $3.99 to users who swipe right on the singer.

Kik ads prove successful for K-Swiss

K-Swiss is back and it’s using Kik, the messenger app, as part of its ‘comeback story’. The footwear brand has created a campaign starring Diplo, the DJ, composed of one-minute video ads on Kik, which users can choose to watch in exchange for Kik points. So far, those who have watched an ad are reporting 25 times higher brand awareness, while 55% expressed purchase intent.

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Ella’s Kitchen creates YouTube channel for parents

Ella’s Kitchen has launched a new YouTube channel aimed at parents who are attempting to move their children onto solid foods. The channel will include hints, tips and recipes, all of which will look to reduce the mess from the process.

ASA pulls Magnum competition from Facebook

A Facebook competition by Magnum, which asked users to ‘share a selfie’ for the chance to win one of 25 dresses by designer Henry Holland, was pulled by the British Advertising Standards Agency after complaints about the quality of the prizes. A spokesman for the ASA said:

We considered that, given the problems reported with the dresses, the disappointment felt by the complainants was not unreasonable and concluded that the prizes had not been awarded as described because they did not match the expectation created by the implications of the marketing and the value stated in the ads had not been substantiated.

 

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